Filed under - Recorded Call Centre and Customer Experience Webinars, RingCentral
In this webinar, we presented seven such ideas that will make your customers smile and keep coming back for more.
- Introductions – Jonty Pearce, Call Centre Helper
- Peter Massey, Budd
- John Finch, RingCentral
Topics to be discussed
- Changing problematic processes
- Improving collaboration
- Optimising workflows
- Boosting performance across all channels
- The role of technology
- Top Tips from the Audience
- Winning tip – “Use surveys, polls, and questionnaires to learn about customer preferences and needs. These tools will provide important information about what customers like about your business and what can be improved.
A customer is more likely to frequent your business if they feel they are heard; surveys, polls and questionnaires will provide a voice to your customer and increase their engagement with you and your business.” thanks to Ashley11
Original Webinar date: 3rd October 2019
Click here to view the replay.