Recorded Webinar: 7 Ways to Build Customer Relationships


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In this webinar, we presented seven such ideas that will make your customers smile and keep coming back for more.

Agenda

  • Introductions – Jonty Pearce, Call Centre Helper
  • Peter Massey, Budd
Peter Massey's Webinar slides on the great ways to create great customer relationships

Click here to view the slides

  • John Finch, RingCentral
RingCentral webinar slides on 7 ways to build customer relationships

Click here to view the slides

Topics Discussed

  • Changing problematic processes
  • Improving collaboration
  • Optimising workflows
  • Boosting performance across all channels
  • The role of technology
  • Top Tips from the Audience
  • Winning tip – “Use surveys, polls, and questionnaires to learn about customer preferences and needs. These tools will provide important information about what customers like about your business and what can be improved.
    A customer is more likely to frequent your business if they feel they are heard; surveys, polls and questionnaires will provide a voice to your customer and increase their engagement with you and your business.” thanks to Ashley11

Original Webinar date: 3rd October 2019

Panellists

Peter Massey - Headshot
Peter Massey
Budd
John Finch - Headshot
John Finch
RingCentral
Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper
Author: Rachael Trickey

Published On: 25th Sep 2019 - Last modified: 27th Nov 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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