Recorded Webinar: 7 Ways to Build Customer Relationships Related Articles Recorded Webinar: How to Build Flexibility into Call Centre Schedules How to Integrate Emotion Into Customer Relationships What Is Stopping You From Creating Great Customer Relationships? Recorded Webinar: 12 Great Ways to Improve Contact Centre Performance 467 Filed under - Recorded Call Centre and Customer Experience Webinars, Peter Massey, RingCentral In this webinar, we presented seven such ideas that will make your customers smile and keep coming back for more. Agenda Introductions – Jonty Pearce, Call Centre Helper Peter Massey, Budd Click here to view the slides John Finch, RingCentral Click here to view the slides Topics Discussed Changing problematic processes Improving collaboration Optimising workflows Boosting performance across all channels The role of technology Top Tips from the Audience Winning tip – “Use surveys, polls, and questionnaires to learn about customer preferences and needs. These tools will provide important information about what customers like about your business and what can be improved. A customer is more likely to frequent your business if they feel they are heard; surveys, polls and questionnaires will provide a voice to your customer and increase their engagement with you and your business.” thanks to Ashley11 Original Webinar date: 3rd October 2019 Panellists Peter Massey Budd John Finch RingCentral Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by RingCentral Register Now! Author: Rachael Trickey Published On: 25th Sep 2019 - Last modified: 27th Nov 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Peter Massey, RingCentral Recommended Articles Recorded Webinar: How to Build Flexibility into Call Centre Schedules How to Integrate Emotion Into Customer Relationships What Is Stopping You From Creating Great Customer Relationships? Recorded Webinar: 12 Great Ways to Improve Contact Centre Performance Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter