Recorded Webinar: The Agent of the Future Related Articles Recorded Webinar: What Does a Super-Agent Look Like? Recorded Webinar: The Contact Centre of the Future 2020 Recorded Webinar: Simplify Your Self-Service Strategy Recorded Webinar: Changing Channels, Changing Chat 1,131 Filed under - Recorded Call Centre and Customer Experience Webinars, Bob Stella, Jay Gupta, Peter Massey, Talkdesk Customers are becoming more demanding. Customers are changing how they wish to interact. New technologies are constantly emerging. So, with all these trends, what will the agent of the future look like? In this webinar we will paint a picture of the future contact centre agent, helping you to better support your team now and prepare for what’s to come. Agenda Introductions – Rachael Trickey, Call Centre Helper Peter Massey, Budd Click here to view the slides Bob Stella, KBC Bank Ireland Click here to view the slides Jay Gupta, Talkdesk Click here to view the slides Topics Discussed How customer behaviour is changing The impact of changing consumer habits on the contact centre How these trends (and others) are impacting the agent role What do these trends mean for the future of the contact centre agent? The potential agent job description for 2030 Winning tip – “Have open and honest conversations with your staff to understand what they want from you as an employer and how you can support their career development.If they feel engaged, valued and cared for they’re far more likely to stay or be honest if they are thinking of moving on” thanks to Emma77 Original Webinar date: 28th October 2021 Panellists Peter Massey Budd Bob Stella KBC Bank Ireland Jay Gupta Talkdesk Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Talkdesk Author: Rachael Trickey Published On: 22nd Oct 2021 - Last modified: 25th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Bob Stella, Jay Gupta, Peter Massey, Talkdesk Recommended Articles Recorded Webinar: What Does a Super-Agent Look Like? Recorded Webinar: The Contact Centre of the Future 2020 Recorded Webinar: Simplify Your Self-Service Strategy Recorded Webinar: Changing Channels, Changing Chat Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: ChatGPT and the Contact Center of the Future eBook: The Top 3 Ways to Reduce Call Volumes Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter