What Are Virtual Agents?

virtual agent in hand
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Filed under - Definitions,

A virtual agent is an AI-powered customer assistant which is able to autonomously solve customer issues through a conversational experience.

Virtual agents can answer a wide range of customer questions with great accuracy and are not limited by rule-based pre-defined flows.

These tools can increase the customer self-service rate, improve the customer experience, and increase agent satisfaction.

Thanks to Talkdesk

Author: Rachael Trickey

Published On: 15th Sep 2022
Read more about - Definitions,

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