What Are Virtual Agents? Related Articles What Are Virtual Agents? Benefits and Getting Started The Magic of Virtual Assistants and Their Impact on Customer Service Super-Agents: The Top Ten Qualities of Great Contact Centre Agents Discover the Benefits of a Virtual Agent © TarikVision - Adobe Stock - 223894704 290 Filed under - Definitions, Talkdesk A virtual agent is an AI-powered customer assistant which is able to autonomously solve customer issues through a conversational experience. Virtual agents can answer a wide range of customer questions with great accuracy and are not limited by rule-based pre-defined flows. These tools can increase the customer self-service rate, improve the customer experience, and increase agent satisfaction. Thanks to Talkdesk Author: Rachael Trickey Published On: 15th Sep 2022 Read more about - Definitions, Talkdesk Recommended Articles What Are Virtual Agents? Benefits and Getting Started The Magic of Virtual Assistants and Their Impact on Customer Service Super-Agents: The Top Ten Qualities of Great Contact Centre Agents Discover the Benefits of a Virtual Agent Related Reports White Paper: The Future of Customer Service in Insurance Report: The Future of Retail Customer Service Report: UK Contact Center Verticals - Insurance Guide: Creating a Culture of Compassion in Retail Contact Centers Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter