What Are Virtual Agents? Related Articles The Magic of Virtual Assistants and Their Impact on Customer Service What Are Virtual Agents? Benefits and Getting Started Super-Agents: The Top Ten Qualities of Great Contact Centre Agents Why Virtual Assistants Are Not "One Size Fits All" © TarikVision - Adobe Stock - 223894704 Filed under - Definitions, Talkdesk A virtual agent is an AI-powered customer assistant which is able to autonomously solve customer issues through a conversational experience. Virtual agents can answer a wide range of customer questions with great accuracy and are not limited by rule-based pre-defined flows. These tools can increase the customer self-service rate, improve the customer experience, and increase agent satisfaction. Thanks to Talkdesk Author: Rachael Trickey Published On: 15th Sep 2022 Read more about - Definitions, Talkdesk Recommended Articles The Magic of Virtual Assistants and Their Impact on Customer Service What Are Virtual Agents? Benefits and Getting Started Super-Agents: The Top Ten Qualities of Great Contact Centre Agents Why Virtual Assistants Are Not "One Size Fits All" Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: ChatGPT and the Contact Center of the Future eBook: The Top 3 Ways to Reduce Call Volumes Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter