What Are Virtual Agents?


virtual agent in hand

45
Filed under - Definitions,

A virtual agent is an AI-powered customer assistant which is able to autonomously solve customer issues through a conversational experience.

Virtual agents can answer a wide range of customer questions with great accuracy and are not limited by rule-based pre-defined flows.

These tools can increase the customer self-service rate, improve the customer experience, and increase agent satisfaction.

Thanks to Talkdesk

Published On: 15th Sep 2022
Read more about - Definitions,


Recommended Articles

Virtual assistant sat behind a laptop surrounded by icons
The Magic of Virtual Assistants and Their Impact on Customer Service
Virtual intelligent assistant consulting, customer online support concept
What Are Virtual Agents? Benefits and Getting Started
Broken robot with details of its mechanism.
Why Virtual Assistants Are Not "One Size Fits All"
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.