A virtual agent is an AI-powered customer assistant which is able to autonomously solve customer issues through a conversational experience.
Virtual agents can answer a wide range of customer questions with great accuracy and are not limited by rule-based pre-defined flows.
These tools can increase the customer self-service rate, improve the customer experience, and increase agent satisfaction.
Thanks to Talkdesk
Author: Rachael Trickey
Published On: 15th Sep 2022 - Last modified: 12th Aug 2025
Read more about - Definitions, Talkdesk, Terminology
