What Is an Interactive Voice Response (IVR) Survey? Related Articles Interactive Voice Response (IVR) Systems: What to Look Out For What Is IVR (Interactive Voice Response)? Call Centre IVRs - How to Review and Improve Your IVR What Is an IVR and How Can It Benefit the Contact Centre? © Profit_Image - Shutterstock - 1633853098 106 Filed under - Definitions, Customer Surveys, IVR Solutions, Talkdesk First, a quick refresher on IVR surveys. IVR stands for interactive voice response; IVR surveys are automated phone surveys that allow customers to use their telephone keypads or voice to respond to survey questions. An IVR system will most commonly conduct surveys post-call, as an alternative to agent-administered satisfaction surveys. The key benefit to post-call IVR surveys when compared with online surveys is timing. The interaction with the agent is still fresh in the customer’s mind, and there’s no chance the caller will have had a second interaction prior to the survey. This means when you collect data, it’s crystal clear which interaction that data is referring to. Thanks to Talkdesk Author: Robyn Coppell Published On: 2nd Jun 2023 Read more about - Definitions, Customer Surveys, IVR Solutions, Talkdesk Recommended Articles Interactive Voice Response (IVR) Systems: What to Look Out For What Is IVR (Interactive Voice Response)? Call Centre IVRs - How to Review and Improve Your IVR What Is an IVR and How Can It Benefit the Contact Centre? Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: ChatGPT and the Contact Center of the Future eBook: The Top 3 Ways to Reduce Call Volumes Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter