IVR | Call Centre Helper

Articles about IVR

17 Things You Can Learn from the AO Contact Centre

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How to Choose the Right Technology for Your Call Centre

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Top 10 Contact Centre Goals

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15 Speed Tips for Reducing Repeat Contacts

3,129

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5 Shocking Things Even big Contact Centres Are Failing at

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The Majority of Contact Centres Don’t Integrate Their IVR and CRM

408

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26% of Contact Centres Have Updated Their IVR in the Past Month

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19 Ways to Create a Great IVR Experience

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10 Bites of Best Practice Advice

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43 Things You Should NOT Do With Your IVR Messages

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Tweak your IVR – Small changes can make a big difference

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How to Take Charge of your IVR Surveys

5,150

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Put biggest volume at start of IVR

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Simplify the IVR (or remove it completely)

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More bang for your buck – 3 ways to make your IVR more effective

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Get customers to write the IVR

2,173

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Look at the Abandon Rate in the IVR

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rocket-blueprint-

Slow Computer Systems – It’s Not Rocket Science, Is It?

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IVR

Over 75% of Contact Centres Front Calls With an IVR Menu System

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