Articles - IVR Solutions

A selection of articles about Interactive Voice Response (IVR) solutions

Who Should Record IVR Messages

371

Who Should Record IVR Messages?

Typical IVR Solutions

279

Typical IVR Solutions

How Does an IVR Work featured image

762

How Does an IVR Work?

What is an IVR featured image with blue phone buttons

543

What Is an IVR?

A cartoon of a happy person in a phone - IVR concept

5,756

Call Centre IVRs – How to Review and Improve Your IVR

red old phone and empty speech bubble

3,358

Customer Service Greetings – The Good, the Mediocre and the Innovative

People on phones in a queue

4,852

IVR Messaging: 11 Excellent On-Hold Messages to Keep Customers Engaged

A photo of some looking through a "hand telescope"

1,331

What to Look for When Buying an IVR

2,899

How to Create Reassuring On-Hold and IVR Messages – With Examples

A photo of an inaccurate forecast

4,165

10 Quick Fixes to Deal With Increased Call Volumes (Updated!)

A picture of someone experiencing the virtual technology world

6,550

Call Centre Software: What Should You Be Looking Out For?

10,291

Preparing your call centre for the Olympics

A photo of a man smiling on his phone

5,907

19 Contact Centre Queueing Strategies

Happy smiling positive woman showing looking on the speech bubble

8,893

What is an ACD in the Call Centre?

A business woman talking on a cell phone at office building

28,288

How to Write the Best IVR Messages – With Examples

letters spelling IVR

9,329

What Is an IVR and How Can It Benefit the Contact Centre?

7,962

14 Successful Initiatives From FatFace’s Contact Centre

8,990

How to Design a Contact Centre for Impatient Customers

5,824

14 Best Practices from the Vax Contact Centre

25,722

How to Write an IVR Script – With an Example

11,495

17 Things You Can Learn from the AO Contact Centre

ivr dots

8,353

What is Interactive Voice Response?

puzzle pieces together

4,226

How to Choose the Right Technology for Your Call Centre

A picture of a tick in circles

46,256

Top 10 Smart Call Centre Goals