Articles - IVR Solutions

A selection of articles about Interactive Voice Response (IVR) solutions

Who Should Record IVR Messages

413

Who Should Record IVR Messages?

Typical IVR Solutions

293

Typical IVR Solutions

How Does an IVR Work featured image

765

How Does an IVR Work?

What is an IVR featured image with blue phone buttons

563

What Is an IVR?

A cartoon of a happy person in a phone - IVR concept

6,420

Call Centre IVRs – How to Review and Improve Your IVR

red old phone and empty speech bubble

3,680

Customer Service Greetings – The Good, the Mediocre and the Innovative

People on phones in a queue

6,312

IVR Messaging: 11 Excellent On-Hold Messages to Keep Customers Engaged

A photo of some looking through a "hand telescope"

1,508

What to Look for When Buying an IVR

2,989

How to Create Reassuring On-Hold and IVR Messages – With Examples

A photo of an inaccurate forecast

4,279

10 Quick Fixes to Deal With Increased Call Volumes (Updated!)

A picture of someone experiencing the virtual technology world

6,956

Call Centre Software: What Should You Be Looking Out For?

10,350

Preparing your call centre for the Olympics

A photo of a man smiling on his phone

6,257

19 Contact Centre Queueing Strategies

Happy smiling positive woman showing looking on the speech bubble

9,896

What is an ACD in the Call Centre?

A business woman talking on a cell phone at office building

30,039

How to Write the Best IVR Messages – With Examples

letters spelling IVR

10,215

What Is an IVR and How Can It Benefit the Contact Centre?

8,528

14 Successful Initiatives From FatFace’s Contact Centre

9,501

How to Design a Contact Centre for Impatient Customers

6,089

14 Best Practices from the Vax Contact Centre

26,312

How to Write an IVR Script – With an Example

12,025

17 Things You Can Learn from the AO Contact Centre

ivr dots

8,635

What is Interactive Voice Response?

puzzle pieces together

4,289

How to Choose the Right Technology for Your Call Centre

A picture of a tick in circles

48,299

Top 10 Smart Call Centre Goals