The Leading Contact Centre Magazine

Articles about IVR

A selection of articles about Interactive Voice Response (IVR)

Happy smiling positive woman showing looking on the speech bubble

What Is an ACD and How Is It Used in the Contact Centre?

1,238

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A business woman talking on a cell phone at office building

How to Write the Best IVR Messages – With Examples

2,348

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letters spelling IVR

What Is an IVR and How Can It Benefit the Contact Centre?

1,625

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Contact Centre Jargon and Terminologies

202,580

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14 Successful Initiatives From FatFace’s Contact Centre

3,158

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How to Design a Contact Centre for Impatient Customers

2,744

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14 Best Practices from the Vax Contact Centre

3,293

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How to Write an IVR Script – With an Example

10,509

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17 Things You Can Learn from the AO Contact Centre

6,527

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Call Centre Definition: IVR

6,804

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How to Choose the Right Technology for Your Call Centre

3,325

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Top 10 Contact Centre Goals

23,703

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15 Speed Tips for Reducing Repeat Contacts

5,961

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5 Shocking Things Even big Contact Centres Are Failing at

2,761

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The Majority of Contact Centres Don’t Integrate Their IVR and CRM

1,038

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26% of Contact Centres Have Updated Their IVR in the Past Month

865

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19 Ways to Create a Great IVR Experience

5,567

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Recorded Webinar: 5 Steps to Streamlining Your IVR System

1,315

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10 Bites of Best Practice Advice

4,327

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43 Things You Should NOT Do With Your IVR Messages

45,136

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