Articles - IVR Solutions

A selection of articles about Interactive Voice Response (IVR) solutions

How Does an IVR Work featured image

956

How Does an IVR Work?

What is an IVR featured image with blue phone buttons

515

What Is an IVR?

A cartoon of a happy person in a phone - IVR concept

4,791

Call Centre IVRs – How to Review and Improve Your IVR

red old phone and empty speech bubble

2,813

Customer Service Greetings – The Good, the Mediocre and the Innovative

People on phones in a queue

3,493

IVR Messaging: 11 Excellent On-Hold Messages to Keep Customers Engaged

A photo of some looking through a "hand telescope"

1,189

What to Look for When Buying an IVR

2,813

How to Create Reassuring On-Hold and IVR Messages – With Examples

A photo of an inaccurate forecast

4,014

10 Quick Fixes to Deal With Increased Call Volumes (Updated!)

A picture of someone experiencing the virtual technology world

6,062

Call Centre Software: What Should You Be Looking Out For?

10,195

Preparing your call centre for the Olympics

A photo of a man smiling on his phone

5,398

19 Contact Centre Queueing Strategies

Happy smiling positive woman showing looking on the speech bubble

7,801

What is an ACD in the Call Centre?

A business woman talking on a cell phone at office building

26,204

How to Write the Best IVR Messages – With Examples

letters spelling IVR

8,496

What Is an IVR and How Can It Benefit the Contact Centre?

7,468

14 Successful Initiatives From FatFace’s Contact Centre

8,394

How to Design a Contact Centre for Impatient Customers

5,473

14 Best Practices from the Vax Contact Centre

24,734

How to Write an IVR Script – With an Example

10,851

17 Things You Can Learn from the AO Contact Centre

ivr dots

8,220

What is an IVR?

puzzle pieces together

4,169

How to Choose the Right Technology for Your Call Centre

A picture of a tick in circles

44,589

Top 10 Smart Call Centre Goals

13,040

15 Speed Tips for Reducing Repeat Contacts

3,591

5 Shocking Things Even big Contact Centres Are Failing at