The Leading Contact Centre Magazine

Articles about Customer Surveys

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Shock: Contact Centres Are Ditching Surveys at an INCREDIBLE Rate

464

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Customer Service Feedback: How to Perfect Your Strategy

1,032

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Customer Service Surveys – Bringing Sanity to the Survey

537

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25 Good Customer Feedback Examples

23,234

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5 Places to Source Great Customer Feedback

1,393

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How to Get the Silent Majority to Respond to a Customer Survey

1,535

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How to Use Customer Feedback to Improve Journey Maps

2,359

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The Best Questions to Ask on a Contact Centre Survey

11,490

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9 Ways to Encourage Customers to Give Feedback

16,076

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How to Calculate a Customer Satisfaction Score (CSAT)

72,970

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How to Calculate… Net Promoter Score

7,558

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Timing Impacts the Core Focus of Customer Surveys

528

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Ask Customers if They’d Mind Completing a Longer Survey

283

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15 Speed Tips for Reducing Repeat Contacts

7,683

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Most Contact Centres Measure Customer Satisfaction Via Post Contact Surveys

548

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How to Take Charge of your IVR Surveys

6,557

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17 Tips for Collecting Customer Feedback

10,966

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What do customers dislike about your service?

2,590

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The best ways to collect customer feedback

10,327

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Top Customer Service Strategies – No.5 Listen to Your Customers and Staff

14,704

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