Articles - Customer Surveys

Customer feedback concept

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11 Best Practices for a Voice of the Customer Survey

Person holding clock over their face

1,103

How Often You Should Seek Customer Feedback

Bowl of colourful loops top view

1,229

How to Provide Closed-Loop Feedback With Employees and Customers

Customer Experiences After Call Survey Concept

1,139

What Is an After-Call Survey?

Survey rating icons next to person on tablet

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How to Create the Best Customer Service Survey – With Examples

Two people on isolated backgrounds shrugging

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Why Should Your Customers Remain Customers?

167,172

How to Calculate a Customer Satisfaction Score (CSAT)

A photo of someone throwing away there papers/surveys

1,207

Shock: Contact Centres Are Ditching Surveys at an INCREDIBLE Rate

A photo of faces being drawn, which represent feedback

4,355

Customer Service Feedback: How to Perfect Your Strategy

A photo of someone using a tablet to complete a survey

1,674

Customer Service Surveys – Bringing Sanity to the Survey

A photo of four people holding speech bubbles over their faces

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25 Good Customer Feedback Examples

The word feedback is surrounded by survey, opinion, result, idea, comment, advice, rating and response

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5 Places to Source Great Customer Feedback

2,469

How to Get the Silent Majority to Respond to a Customer Survey

5,479

How to Use Customer Feedback to Improve Journey Maps

29,524

The Best Contact Centre Survey Questions to Ask

37,987

9 Ways to Encourage Customers to Give Feedback

13,293

How to Calculate… Net Promoter Score

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14,302

15 Speed Tips for Reducing Repeat Contacts

6,927

How to Take Charge of your IVR Surveys

13,311

17 Tips for Collecting Customer Feedback

11,471

The best ways to collect customer feedback

16,279

Top Customer Service Strategies – No.5 Listen to Your Customers and Staff

cust-fback

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The Best Ways to Carry out a Customer Satisfaction Survey

24,773

22 Top Tips to Improve your Customer Surveys