Articles - Customer Surveys

Customer feedback concept

781

11 Best Practices for a Voice of the Customer Survey

Person holding clock over their face

799

How Often You Should Seek Customer Feedback

Bowl of colourful loops top view

1,054

How to Provide Closed-Loop Feedback With Employees and Customers

Customer Experiences After Call Survey Concept

774

What Is an After-Call Survey?

Survey rating icons next to person on tablet

1,107

How to Create the Best Customer Service Survey – With Examples

Two people on isolated backgrounds shrugging

74

Why Should Your Customers Remain Customers?

158,493

How to Calculate a Customer Satisfaction Score (CSAT)

A photo of someone throwing away there papers/surveys

1,161

Shock: Contact Centres Are Ditching Surveys at an INCREDIBLE Rate

A photo of faces being drawn, which represent feedback

3,840

Customer Service Feedback: How to Perfect Your Strategy

A photo of someone using a tablet to complete a survey

1,604

Customer Service Surveys – Bringing Sanity to the Survey

A photo of four people holding speech bubbles over their faces

63,211

25 Good Customer Feedback Examples

The word feedback is surrounded by survey, opinion, result, idea, comment, advice, rating and response

8,255

5 Places to Source Great Customer Feedback

2,380

How to Get the Silent Majority to Respond to a Customer Survey

5,047

How to Use Customer Feedback to Improve Journey Maps

28,968

The Best Contact Centre Survey Questions to Ask

35,885

9 Ways to Encourage Customers to Give Feedback

12,817

How to Calculate… Net Promoter Score

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13,857

15 Speed Tips for Reducing Repeat Contacts

6,906

How to Take Charge of your IVR Surveys

13,104

17 Tips for Collecting Customer Feedback

11,427

The best ways to collect customer feedback

16,179

Top Customer Service Strategies – No.5 Listen to Your Customers and Staff

cust-fback

57,285

The Best Ways to Carry out a Customer Satisfaction Survey

24,617

22 Top Tips to Improve your Customer Surveys