Articles - Customer Surveys

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758

How to Create the Best Customer Service Survey – With Examples

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740

How to Provide Closed-Loop Feedback With Employees and Customers

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63

Why Should Your Customers Remain Customers?

139,513

How to Calculate a Customer Satisfaction Score (CSAT)

A photo of someone throwing away there papers/surveys

688

Shock: Contact Centres Are Ditching Surveys at an INCREDIBLE Rate

A photo of faces being drawn, which represent feedback

2,155

Customer Service Feedback: How to Perfect Your Strategy

A photo of someone using a tablet to complete a survey

1,265

Customer Service Surveys – Bringing Sanity to the Survey

A photo of four people holding speech bubbles over their faces

57,584

25 Good Customer Feedback Examples

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6,008

5 Places to Source Great Customer Feedback

2,060

How to Get the Silent Majority to Respond to a Customer Survey

4,311

How to Use Customer Feedback to Improve Journey Maps

27,229

The Best Contact Centre Survey Questions to Ask

31,878

9 Ways to Encourage Customers to Give Feedback

11,571

How to Calculate… Net Promoter Score

12,338

15 Speed Tips for Reducing Repeat Contacts

6,807

How to Take Charge of your IVR Surveys

12,383

17 Tips for Collecting Customer Feedback

11,170

The best ways to collect customer feedback

15,656

Top Customer Service Strategies – No.5 Listen to Your Customers and Staff

cartoon man with megafone

56,889

The best ways to carry out a customer satisfaction survey

24,211

22 Top Tips to Improve your Customer Surveys

5,329

Recording Customer Surveys

3,491

Speech Analytics for Customer Surveys

43,062

The Six Best Ways to Collect Customer Feedback