Articles - Customer Surveys

Customer feedback concept

881

11 Best Practices for a Voice of the Customer Survey

Person holding clock over their face

1,592

How Often Should You Seek Customer Feedback?

Bowl of colourful loops top view

1,026

How to Provide Closed-Loop Feedback With Employees and Customers

Customer Experiences After Call Survey Concept

408

What Is an After-Call Survey?

Survey rating icons next to person on tablet

1,026

How to Create the Best Customer Service Survey – With Examples

Two people on isolated backgrounds shrugging

81

Why Should Your Customers Remain Customers?

149,517

How to Calculate a Customer Satisfaction Score (CSAT)

A photo of someone throwing away there papers/surveys

881

Shock: Contact Centres Are Ditching Surveys at an INCREDIBLE Rate

A photo of faces being drawn, which represent feedback

3,015

Customer Service Feedback: How to Perfect Your Strategy

A photo of someone using a tablet to complete a survey

1,394

Customer Service Surveys – Bringing Sanity to the Survey

A photo of four people holding speech bubbles over their faces

60,117

25 Good Customer Feedback Examples

The word feedback is surrounded by survey, opinion, result, idea, comment, advice, rating and response

7,428

5 Places to Source Great Customer Feedback

2,237

How to Get the Silent Majority to Respond to a Customer Survey

4,697

How to Use Customer Feedback to Improve Journey Maps

28,202

The Best Contact Centre Survey Questions to Ask

33,947

9 Ways to Encourage Customers to Give Feedback

12,268

How to Calculate… Net Promoter Score

13,284

15 Speed Tips for Reducing Repeat Contacts

6,859

How to Take Charge of your IVR Surveys

12,842

17 Tips for Collecting Customer Feedback

11,316

The best ways to collect customer feedback

15,985

Top Customer Service Strategies – No.5 Listen to Your Customers and Staff

cust-fback

57,172

The Best Ways to Carry out a Customer Satisfaction Survey

24,440

22 Top Tips to Improve your Customer Surveys