What Is Conversational AI?

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Filed under - Definitions,

Conversational AI refers to technologies that can understand both speech and text inputs and correctly respond in a natural, human-like manner.

This technology uses machine learning (ML) and natural language processing (NLP), but the key to conversational AI is its use of natural language understanding (NLU) as a core feature.

This enables it to imitate human interactions, and create natural conversational flows on both voice and digital channels.

Thanks to Talkdesk

Author: Rachael Trickey

Published On: 16th Sep 2022
Read more about - Definitions,

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