What is the Corelation Between ASA, AHT and Service Level In WFM? Related Articles Service Level Threshold Calculations Service Level Vs Abandonment Rates Is There A Link Between Average Speed of Answer and Service Level? How to Predict Call Abandon Rates Based on Service Level © adrian_ilie825 - Adobe Stock - 351316806 679 Filed under - Forum What is the Corelation Between ASA, AHT and Service Level In WFM? Can anyone please share the details. Question asked by Deepak The Erlang Formula There is a correlation but the maths is quite hard. It is called the Erlang formula. See this link Erlang C Formula – Made Simple With an Easy Worked Example It is easiest to see it in action using the Erlang Calculator https://www.callcentretools.com/tools/erlang-calculator/ With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 6th May 2022 Read more about - Forum Recommended Articles Service Level Threshold Calculations Service Level Vs Abandonment Rates Is There A Link Between Average Speed of Answer and Service Level? How to Predict Call Abandon Rates Based on Service Level Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter