What is the Corelation Between ASA, AHT and Service Level In WFM? Related Articles What Are the Contact Centre Service Level Standards? Is There A Link Between Average Speed of Answer and Service Level? How to Calculate the Number of Agents Required in a Contact Centre Erlang C Formula - Made Simple With an Easy Worked Example © adrian_ilie825 - Adobe Stock - 351316806 618 Filed under - Forum What is the Corelation Between ASA, AHT and Service Level In WFM? Can anyone please share the details. Question asked by Deepak The Erlang Formula There is a correlation but the maths is quite hard. It is called the Erlang formula. See this link Erlang C Formula – Made Simple With an Easy Worked Example It is easiest to see it in action using the Erlang Calculator https://www.callcentretools.com/tools/erlang-calculator/ With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 6th May 2022 Read more about - Forum Recommended Articles What Are the Contact Centre Service Level Standards? Is There A Link Between Average Speed of Answer and Service Level? How to Calculate the Number of Agents Required in a Contact Centre Erlang C Formula - Made Simple With an Easy Worked Example Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter