What is the Corelation Between ASA, AHT and Service Level In WFM? Related Articles Service Level Vs Abandonment Rates Service Level Threshold Calculations Is There A Link Between Average Speed of Answer and Service Level? Calculating FTE On ASA © adrian_ilie825 - Adobe Stock - 351316806 547 Filed under - Forum What is the Corelation Between ASA, AHT and Service Level In WFM? Can anyone please share the details. Question asked by Deepak The Erlang Formula There is a correlation but the maths is quite hard. It is called the Erlang formula. See this link Erlang C Formula – Made Simple With an Easy Worked Example It is easiest to see it in action using the Erlang Calculator https://www.callcentretools.com/tools/erlang-calculator/ With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 6th May 2022 Read more about - Forum Recommended Articles Service Level Vs Abandonment Rates Service Level Threshold Calculations Is There A Link Between Average Speed of Answer and Service Level? Calculating FTE On ASA Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter