What Is WFM – Workforce Management? Related Articles Workforce Management Guide What Is Workforce Management (WFM) in BPO? 18 Workforce Management Case Studies Workforce Management vs Workforce Optimization – What’s the Difference? © anzebizjan - Adobe Stock - 96944434 574 Filed under - Definitions, Workforce Management (WFM) WFM or workforce management is the means of determining and providing schedules, forecasting and adherence for a workforce against historical interaction volumes and known future events. Workforce Management (WFM) Software Software systems that, depending on available modules, forecast call load, calculate staff requirements, organize schedules and track real-time performance of individuals and groups. Author: Rachael Trickey Published On: 14th Jul 2022 Read more about - Definitions, Workforce Management (WFM) Recommended Articles Workforce Management Guide What Is Workforce Management (WFM) in BPO? 18 Workforce Management Case Studies Workforce Management vs Workforce Optimization – What’s the Difference? Related Reports Report: Customer Support by the Numbers eBook: 6 Steps to Find the Right WFM Vendor Report: The Evolving Contact Centre Landscape Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter