What Is WFM – Workforce Management?

workforce people


WFM or workforce management is the means of determining and providing schedules, forecasting and adherence for a workforce against historical interaction volumes and known future events.

Workforce Management (WFM) Software

Software systems that, depending on available modules, forecast call load, calculate staff requirements, organize schedules and track real-time performance of individuals and groups.

Published On: 14th Jul 2022
Read more about - Definitions,

Recommended Articles

A picture of the WFM concept with wooden blocks
Workforce Management Guide
18 Workforce Management Case Studies
Workforce Managements featured image
What Is Workforce Management (WFM)?
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.