What Is WFM – Workforce Management? Related Articles Workforce Management Guide What Is Workforce Management (WFM)? 18 Workforce Management Case Studies Workforce Management vs Workforce Optimization – What’s the Difference? © anzebizjan - Adobe Stock - 96944434 470 Filed under - Definitions, Workforce Management (WFM) WFM or workforce management is the means of determining and providing schedules, forecasting and adherence for a workforce against historical interaction volumes and known future events. Workforce Management (WFM) Software Software systems that, depending on available modules, forecast call load, calculate staff requirements, organize schedules and track real-time performance of individuals and groups. Author: Rachael Trickey Published On: 14th Jul 2022 Read more about - Definitions, Workforce Management (WFM) Recommended Articles Workforce Management Guide What Is Workforce Management (WFM)? 18 Workforce Management Case Studies Workforce Management vs Workforce Optimization – What’s the Difference? Related Reports Report: Best Practices for Global Product Leadership in WFM and Intraday Automation Report: The Evolving Contact Centre Landscape eBook: Break Outdated WFM Paradigms eBook: Learn the Best WFM Practices of CX Winners Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter