White Paper: A Practical Guide To Implementing Multi-Channel Customer Service 342 Filed under - Archived Content, Puzzel This White Paper examines the journey towards multi-channel maturity. It looks at steps contact centres can take to develop effective multi-channel customer services, including ‘understanding customer behaviour’ and ‘measuring what matters’. White Paper written by: Puzzel Author: Rachael Trickey Published On: 16th Dec 2015 - Last modified: 2nd Jan 2020 Read more about - Archived Content, Puzzel Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter