White Paper: Agent Experience – The Weak Link in the Experience Chain


white paper cover

We know customers have gone digital. Less talked about is the fact that today’s contact center agent workforce is also digital.

However, these agents are stuck with phone-centric desktop tools from the 1990s.

The solution? The digital desktop.

White Paper written by: eGain

Click here to download your copy of the white paper.

 

Published On: 24th Jun 2019
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