White Paper: Agent Experience – The Weak Link in the Experience Chain Filed under - Archived Content, eGain We know customers have gone digital. Less talked about is the fact that today’s contact center agent workforce is also digital. However, these agents are stuck with phone-centric desktop tools from the 1990s. The solution? The digital desktop. White Paper written by: eGain Click here to download your copy of the white paper. Author: Jo Robinson Published On: 24th Jun 2019 - Last modified: 14th Apr 2020 Read more about - Archived Content, eGain Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter