We know customers have gone digital. Less talked about is the fact that today’s contact center agent workforce is also digital.
However, these agents are stuck with phone-centric desktop tools from the 1990s.
The solution? The digital desktop.
White Paper written by: eGain
Click here to download your copy of the white paper.
Author: Jo Robinson
Published On: 24th Jun 2019 - Last modified: 14th Apr 2020
Read more about - Archived Content, eGain
