With 74% of customers using 3 or more channels to interact, often across devices, how can you provide experiences to drive conversions and loyalty? The answer is to anticipate intent, connect in real time, and engage customers throughout their journey.
This report includes the evolution of channel preferences and usage, 3 core categories of proactive engagement, key considerations to increase conversions and a compelling business case for guided, relevant engagement.
White Paper: Moxie Software
Author: Megan Jones
Published On: 2nd Sep 2014 - Last modified: 17th Oct 2017
Read more about - Archived Content, Moxie Software
