Intraday Automation keeps call centres on top of events that threaten performance; giving the team a “heads up” on potential problems.
Many contact centres believe they already have intraday management functionality. Find out if your centre is already doing this.
White Paper written by: QStory
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Author: Rachael Trickey
Published On: 2nd Jan 2019 - Last modified: 15th Feb 2019
Read more about - Archived Content, QStory
