White Paper: How Real Time Visibility Can Improve Your Contact Centre 204 Filed under - Archived Content, Genesys Having real-time visibility is crucial in the contact centre, yet only 8% of organisations have it. This report provides insight into how adding Real Time Visibility in your contact centre can help improve agent morale and the overall customer experience. White Paper written by: Genesys | Interactive Intelligence Author: Jo Robinson Published On: 29th Apr 2017 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter