White Paper: Omnichannel Is No Longer Optional 189 Filed under - Archived Content, Genesys The evolution of smartphones, social media and email means your customers are likely interacting with your brand on several different devices and channels. This report looks at how your customers’ concerns can be addressed regardless of their preferred channel. White Paper written by: Genesys Interactive Intelligence Author: Megan Jones Published On: 16th Jan 2017 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter