White Paper: Rethinking Your Contact Centre: How to Engage the Modern Customer 147 Filed under - Archived Content, 8x8 Do you know what happens when a customer contacts your business? Surprisingly, most companies don’t. That’s because ensuring a great customer experience is extremely difficult. This paper shares ways to optimise customer engagement, create exceptional experience and extend customer engagement. Download this complimentary white paper from Frost & Sullivan analyst Melanie Turek Author: Rachael Trickey Published On: 19th Mar 2018 - Last modified: 20th Mar 2018 Read more about - Archived Content, 8x8 Related Reports Guide: Contact Center Buyer's Guide Report: 2030 Customer Experience Vision eBook: Embracing eXperience Communications as a Service (XCaaS) eBook: The Real Costs of Doing Nothing Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter