White Paper: Top KPIs for Managing Customer Service, Sales and Collections Contact Centres 148 Filed under - Archived Content, NICE CXone Contact centres of all sizes need key performance indicators (KPIs) and metrics to effectively manage the operating environment. This white paper provides the top KPIs and metrics and explains how to use them to build an engaged workforce that delivers an outstanding customer experience, cost effectively. White Paper sponsored by: NICE inContact Click here to download your copy of the White Paper Author: Jo Robinson Published On: 8th Oct 2019 - Last modified: 14th Apr 2020 Read more about - Archived Content, NICE CXone Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations Recorded Webinar: Treating Vulnerable Customers Fairly Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter