White Paper: Top KPIs for Managing Customer Service, Sales and Collections Contact Centres

Contact centres of all sizes need key performance indicators (KPIs) and metrics to effectively manage the operating environment.

This white paper provides the top KPIs and metrics and explains how to use them to build an engaged workforce that delivers an outstanding customer experience, cost effectively.

White Paper sponsored by: NICE inContact

Click here to download your copy of the White Paper

Published On: 8th Oct 2019 - Last modified: 14th Apr 2020
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