White Paper: Using Gamification to Improve Contact Centre Performance

Gamification is a fun and growing resource that can be adapted to improve contact center performance and agent engagement.

This white paper gives examples of how organizations have used gamification and presents best practices for using gamification to improve performance.

White Paper written by: Callminer

Click here to download the White Paper

Published On: 15th Aug 2016 - Last modified: 14th Nov 2018
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