White Paper: Using Gamification to Improve Contact Centre Performance 320 Filed under - Archived Content, CallMiner, Gamification Gamification is a fun and growing resource that can be adapted to improve contact center performance and agent engagement. This white paper gives examples of how organizations have used gamification and presents best practices for using gamification to improve performance. White Paper written by: Callminer Click here to download the White Paper Author: Rachael Trickey Published On: 15th Aug 2016 - Last modified: 14th Nov 2018 Read more about - Archived Content, CallMiner, Gamification Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter