Gamification boosts employee engagement

NICE Systems is helping companies better engage employees with enhanced gamification capabilities.

The release of NICE Performance Management expands on the gamification tools introduced in June 2013, going beyond the basic coloured icons and charts currently offered in the market.

Each disengaged employee costs their company 46% of their pay

According to a Gallup report discussing employee engagement, more than 70% of American service workers are “not engaged” or “actively disengaged.”

Gallup defines engaged employees as those who are involved in, enthusiastic about, and committed to their work, and contribute to their organisation in a positive manner.

The Contact Center Association estimates that each disengaged employee costs their company 46% of their pay in lost productivity. Gamification is one way more organisations are addressing waning employee engagement.

Focusing employees on the right behaviours

Expanded gamification capabilities in the new release include:

• The addition of points as a means to recognise performance and achievements, and an in-product marketplace to convert those points into goods and services
• Both individual and team-level challenges so organisations can drive healthy competition and collaborative teamwork
• Simplified back-end administration to make it easier for organisations to design, introduce and measure the impact of gamification challenges

“Gamification is a powerful tool to drive performance improvements, reward top performers, and lower turnover and training costs,” said Yochai Rozenblat, President of the NICE Enterprise Group. “That’s why our customers have been quick to adopt these capabilities within NICE Performance Management. We believe that this latest release reinforces our position as the Workforce Optimization market and product leader. We continue to innovate so that companies can foster engaged employees who will get them closer to their customers, and ultimately deliver an exceptional customer experience.”

Click here to download the NICE Gamification Playbook and learn more about how gamification can help engage and motivate employees.