8×8 to Support Multinational Enterprises in China

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8×8 has announced that the 8×8 integrated unified communications and contact centre product is the industry’s first cloud phone and customer engagement solution to support multinational enterprises operating in Mainland China.

In partnership with China Mobile International, the 8×8 Global Reach expansion provides global organizations in China with the highest quality of service and reliability, streamlined deployment and management, and access to local numbers.

Delivered through the company’s new China data centre, 8×8 eliminates the complexity and costs associated with deploying and maintaining third-party gateways to connect local users to the public switched telephone network (PSTN) in China.

In a statement from China Mobile International, the overseas subsidiary of China Mobile, “Multinational companies have traditionally relied upon the combination of costly local-hosted gateways and VPNs [virtual private networks] to allow China-based offices and employees to communicate inside and outside of China.

“These solutions caused reliability, security, quality and cost concerns, especially for in-country calling over China’s public telephone network. Our partnership enables 8×8 to offer these organizations a differentiated, fully compliant and high-quality service in China for all of their domestic and international business communications.”

Removing Cost and Complexity at a Global Scale

8×8’s Global Reach expansion into China enables organizations to rapidly add enterprise-grade PSTN connectivity and local direct inward dial (DID) numbers in China while offering full PSTN replacement services and global calling plans in 43 countries with unlimited global calling plans to up to 47 countries.

“For multinational organizations, implementing a global communications and customer engagement strategy can be remarkably difficult due to the complexities of managing infrastructure, requirements and regulations in each country of operation, especially in critical markets like China,” said Lynda Stadtmueller, Research Vice President & Practice Lead, Information & Communications Technology, at Frost & Sullivan.

Multinationals will welcome 8×8’s recent announcement of the expansion of its cloud-based contact centre and communications solution into Mainland China. For the first time, companies can serve all their customers, employees, and partners in China and around the world with the same high-quality communications, contact centre, and analytics services.

8×8’s patented Global Reach technology ensures the highest voice quality and reliability in the cloud, leveraging big data and machine learning technologies to route calls automatically to the nearest data centre, delivering crystal clear audio and video connections, superior call quality and conversations that sound and feel natural.

The new Shanghai data centre announced today now brings to 35 the total number of regions worldwide where 8×8 operates data centres to provide seamless global connectivity and high availability. With customers operating in more than 175 countries, 8×8 offers full PSTN support in 43 countries, unlimited calling plans to up to 47 countries, and DID and toll-free numbers in more than 120 countries.

“In today’s global economy, multinationals need to ensure their offices and employees around the world have access to the same communications, collaboration and customer engagement capabilities as they shift to a hybrid work model,” said Meghan Keough, Global Vice President of Product Marketing at 8×8, Inc.

“Now organizations operating in China can utilize the industry’s first cloud phone solution to provide cost-effective, enterprise-grade voice quality and reliability, which is critical for meeting employee and customer experience requirements at both a local and international scale.”

This blog post has been re-published by kind permission of 8x8 – View the Original Article

For more information about 8x8 - visit the 8x8 Website

About 8x8

8x8 8x8 is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions, powered by one global cloud communications platform.

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Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: 8x8

Published On: 10th May 2021 - Last modified: 11th May 2021
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