Call Centre Helper^® - The Award Winning Contact Centre Magazine

What is the Greatest Benefit of a Good Knowledge Base?

There Are Three Clear Knowledge Base Benefits

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Six Steps to CX Transformation

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eBook: Why Knowledge Rocks

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eBook: Bridging the Empathy Gap

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The Inner Circle Guide to Cloud Solutions

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Report: Progressing AI Maturity in the Contact Center

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Latest Industry Insights

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WFM: Empower People and Improve Processes

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158

Why Your Contact Centre Might Lack Customer Service

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4 Voice of the Customer (VoC) Methodologies to Gain Valuable Insights

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205

17 CX Statistics That Show It Should Be a Top Priority

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What Is Performance Management? With a Definition and Best Practices

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What WFM Tools Are Available?

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Customer Service Vocabulary: The Definitive Guide

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What I’ve Learned From Working in a Contact Centre – Saving Money

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Thursday 25th Aug 2022

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Thursday 1st Sep 2022

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Wednesday 7th Sep 2022

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Thursday 8th Sep 2022

centricity

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What Is Customer Centricity?

people asking questions

89

What Are Probing Questions?

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225

What Is Positive Scripting?

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251

What Is Right Party Contact (RPC)?

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84

Talkdesk Climbs to #8 on 2022 Forbes Cloud 100

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82

Case Study: Customer AI Helps Stockpile Achieve 350% ROI

Available now

83

HammerRTC for Amazon Connect Now Available

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210

Microsoft Expands Partnership with NICE

26,389

Contact Centre Dashboard Excel Template

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88,394

What is the Phonetic Alphabet?

Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding

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Top 25 Positive Words, Phrases and Empathy Statements

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The Top 25 Words to Describe Yourself on Your CV

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