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Archived Content
A selection of stories from the archives of call centre helper
White Paper: Is Complexity on the Desktop Killing the Customer Experience?
Competency: The Untapped Lever for Improving the Customer Experience and Cultivating Loyalty?
White Paper: Implementing Multi-Channel Customer Service
89% of Contact Centres are Getting Complaints About Noise
Contact Centre Traffic is on Average 60-79% Phone Calls
Email Dominates Proactive Outbound Communications
Over 50% of Calls Could be Resolved Via Self-Service
61% of Professionals Admit Their Contact Centres are “Occasionally Loud”
41% of Contact Centres Now Have a Social Media Team
Building Loyalty Doesn’t Need a Card
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Editor's Pick
Hold Onto Your New Starters… For More Than 6 Months!
Get Your AI Pilot Off to the Best Possible Start
How to Use Stretch Targets Well in QA
7 Simple Mistakes That Hurt Contact Centre Morale
