Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Case Study: Best Egg Improved Schedule Adherence to 90% With Aspect
Worker carrying boxes of vegetables.
Case Study: Henderson Group Reduced Onboarding With Netcall
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Case Study: NHS Onboarded 20K Agents in Under a Month With Creovai
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Case Study: SPANX Significantly Improves Efficiency With UJET
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£33 Million Saved in NHS Appointment Efficiency
Smart Home Devices
Case Study: Rachio Improves Accuracy to 99% With Crescendo
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Case Study: Herschend Decreases AHT by 12% With UJET
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Case Study: TFCU Improved Member Self-Service With Creovai
Cloud Technology Concept
Case Study: MeisterTask Takes Quality Score to 99.2% With Crescendo
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Europe’s Best in Customer Contact Celebrated at the 25th ECCCSAs
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Case Study: Wag! Reduced Average Wait Time by 50% With UJET
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Case Study: Aquarius Delivers Important SLAs With Creovai
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Case Study: Lovepop Improves CSAT Score to 94% With Crescendo
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Case Study: The Straumann Group Decreases Their AHT With Upland Software
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Case Study: Automotive DMS Company Saved $23,000 With Creovai
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Case Study: EVPassport Reduces ASA by 9 Minutes With Crescendo
Contactless Payment Machine
Case Study: Zettle by PayPal Reduced Agent Training Time by 50% With UJET
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Case Study: IDEO U Increased CSAT by 34% With Crescendo
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Case Study: AAA Northeast Reduced Training Time With Upland Software
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Case Study: Global Touring Reduces ASA by 30% With SequenceShift
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Case Study: NRTC Decreases Agent Attrition by 32% With Creovai
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Celebrating 22 Years of the North East Contact Centre Awards
Case Study: Paychex Increased Operational Efficiency With Upland Software
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Case Study: Ocasa Homes Saved 262 Hours per Week With Netcall
 
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