Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Case Study: Nestlé Resolved 80% of IT Incident Tickets With Upland Software
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Case Study: Nottingham City Council Saved £356k in Staff Costs With Netcall
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Case Study: SWR Eliminates 300-500 Activities Daily With Route 101
MaxContact Introduces a Fresh Brand Identity
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Secure Your Free Ticket for Contact Centre Expo
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Case Study: Christie NHS Foundation Trust Reduces Manual Data Entry With Netcall
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Stop Waiting on Reports: A Look Inside Ask AI
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Case Study: Cielo Streamlines Recruitment Processes With Netcall
Case Study: DSB Lifted Customer Sentiment by 35% With Puzzel
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What Does the Future Hold? The 2025 Contact Center Performance Summit
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Case Study: Carte Blanche Simplified Complex Workflows With Netcall
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MiaRec Introduces New Conversational Analytics Tool: Ask AI
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Case Study: Sonos Achieves PCI Compliance With SequenceShift
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Case Study: Liverpool Women’s NHS Trust Saved Over £1200 in Admin With Netcall
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Case Study: The Globe and Mail Secures Payments With SequenceShift
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Case Study: Holland & Barrett Streamlined Their Workflows With Netcall
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Case Study: Deaf Connect Solves Outages With Sequence Shift
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Case Study: IRIS Software Group Improved Resource Management With Netcall
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Case Study: Chef Works Implemented PCI-Compliant Solution
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Case Study: Wellcombe Group Reduced Onboarding Time With Netcall
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Case Study: Collinson Underwent a Digital Transformation With SequenceShift
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Case Study: NEOS Improved Operational Efficiency With SequenceShift
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Case Study: Homes for Students Scores 4.5/5 CSAT Score With Netcall
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Case Study: Hampshire Trust Bank Reduce Manual Effort With Netcall
 
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