Case Study: Page Outsourcing Improves Consistency With Netcall

The Challenge

Page Outsourcing, a leader in recruitment process outsourcing (RPO), offers hiring solutions for business transformations, including RPO projects, business hubs, competence centres and a wide range of managed HR solutions.

The team were looking for a solution to help with challenges in process mapping and stakeholder management. The team was relying on MS Visio for process mapping, which lacked a clear methodology.

They had a successful process mapping approach, but as their business took off, the team faced challenges scaling their approach efficiently.

The Solution

The team turned to Liberty Spark, our process improvement solution.

By adopting Liberty Spark, Page Outsourcing were able to streamline process mapping and enhance stakeholder management efficiently.

Spark introduced a simplified methodology that focuses on the key actions and the value that they bring to the process. This clarity allowed the team to create steps easily.

The ability to use Spark to create hierarchy in processes meant that the team could present tailored information to varied audiences without duplicating efforts. This enhanced communication and understanding.

The option to allow attachments at specific points in the process enabled the team to keep detailed records in one place. This streamlined information access, ensuring processes were easy to read and up to date.

Spark enabled clients to have visibility into their processes, allowing for more effective collaboration. Clients were able to easily access and comment on processes where needed, improving engagement.

The Result

Implementing Spark yielded significant improvements across Page Outsourcing’s operations including:

• Increased efficiency: Over 110 processes were created within 18 months, averaging more than 20 processes per team member. This is because Spark is so easy to use and has a structured approach, which reduces the time spent on process mapping.
• Improved quality and consistency: The standardized methodology led to higher-quality documentation. Stakeholders reported feeling more confident in the processes, knowing that all details were captured systematically.
• Enhanced client engagement: Client collaboration improved due to access to their processes, allowing them to provide feedback directly within the tool. This engagement fostered trust and led to clients identifying their own process improvements.
• Greater transparency and accountability: The historical versioning and approval features in Spark enhanced process transparency, allowing for better tracking of changes and accountability among stakeholders.
• Streamlined improvement management: By facilitating real-time documentation during discovery sessions, the risk of missing important details was drastically reduced. This streamlined the identification of improvement opportunities and led to immediate actionable insights.

This blog post has been re-published by kind permission of Netcall – View the Original Article

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Author: Netcall
Reviewed by: Megan Jones