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About Us
Articles by Hannah Swankie
Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
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Vonage and SAP Join Forces to Advance AI in Business
NICE Reports 400% Increase in Virtual Agent Use
97% of Customer Queries Resolved by Zoom’s Virtual Assistant
Zendesk Seals Deal to Acquire Local Measure
Talkdesk Fuels Condor’s Next-Gen CX Transformation
Genesys and Mitel Announce a Global Strategic Partnership
New Study Reveals AI’s Key Role in Improving Customer Service
Five9 Expands Global Reach with Google Cloud Marketplace
Netcall has Announced a Strategic Partnership With Analyze Consulting
8×8 Introduces 8×8 Aftersale Assist to Enhance Post-Sale Support
Sprinklr Expands Its Reach with a New Integration With Bluesky
Talkdesk Strengthens APAC Presence with Australia Cloud
MiaRec and RingCentral Unite for Smarter QA
EvaluAgent Expands Its xMetrics Suite with Three New Additions
Five9 and Intradiem Expand Their Partnership With Real-Time Automation
Alvaria and UJET Join Forces to Drive CX Innovation
8×8 Has Unveiled Updated Platform Features to Improve CX
Assembled Launches AI-Powered Assist Across All Channels
Kore.ai Unveils ‘AI For Process’ For Smarter Automation
New Survey Reveals Hidden Crisis in UK Consumer Vulnerability
MiaRec Unveils IMetrics For AI-Driven Analytics
InVision Group Unifies Its Portfolio Under New Brand Peopleware
Contact Centre Trends to Watch in 2025: A Transformative Year Ahead
Three Decades of Recognising Excellence in UK Contact Centres
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Editor's Pick
Tried and Tested Techniques to Make Customers Feel Special
Are Your KPIs in Desperate Need of a Refresh?
Stop Your Agents Covering Up Their Mistakes
The Real Reasons You’re Failing to Tackle Lateness
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