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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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2024 International CX Excellence Award Winners Announced

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A New Survey Reveals Challenges for UK Contact Centres

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New Report Launched for AI in Healthcare

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Leeds Building Society Modernises its Contact Centre with Sabio

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People in Southampton Won’t Wait a Minute on Hold

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New Study Shows AI Enhances Consumer Loyalty

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What Are the Most Common Challenges in Contact Centre Management?

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What Is Shrinkage?

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Games Ideas for An Office Olympic Themed Incentive

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The Right Words and Phrases to Use on a Sales Call

Call Centre Agents playing a game

Motivational Games for Call Centres

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Battling Anxiety When Dealing With Customers

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What is an Account Code?

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What is Available Time?

99 Ways to Change Your Contact Centre