The Largest Online Community for Contact Centre Professionals
Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
Category
Assembled Rolls Out AI-Powered Support Orchestration Suite
World’s First Independent BPO Accreditation Launches
Talkdesk Connects Advanced Dialer with Epic Integration
Build an Effective Call Monitoring Form – Free Download
CallMiner Rolls Out OmniAgent Post VOCALLS Acquisition
New Research Reveals AI Trust Gap Between Companies and Customers
Calabrio Expands CareAI to Transform Canadian Healthcare
Outcomes That Should Shape Your CX Tech Strategy in 2025
NiCE Expands Its Strategic Partnership With Salesforce
How to Manage Asynchronous Messaging in Customer Support
Peopleware Joins Forces With rightWFM in Workforce Management Deal
Women in CX Announces Global 2025 UnConferences
8×8 Adds New AI Enhancements to Its CX Platform
NiCE and RingCentral Extend Their Partnership
A Practical Guide to Getting Occupancy Right
Peopleware Enters South Africa Market Via LabourGenie.Net Alliance
Salesforce and ServiceNow Invest $1.5B in Genesys
Alvaria and CallMiner Announce a Strategic Partnership
3 Easy Ways to Simplify Your Customer Experience
NiCE Signs $955 Million Deal to Acquire Cognigy
Strong G2 Scores Secure Leader Spot for Calabrio
5 Ways Call Centres Can Support Their Agents This Summer
Five9 Delivers 212% ROI, Says Forrester Study
Kristen Bell Stars in NiCE’s Human-Centred AI Campaign
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Keep Your Finger on the Pulse of What Agents Think
Tactics to Manage QA Well During Seasonal Peaks
8 Ways AI Is Already Changing WFM for the Better
Peopleware to Showcase AI-Native WFM at Contact Centre Expo
AnywhereNow Wins Microsoft Global Hackathon Executive Challenge
eBook: Capacity Planning for Contact Centre BPOs
eBook: EU Data Sovereignty for the Contact Centre
14th October 2026
Unified Communications Expo (UCX) London 2026
18th October 2026
Customer Contact West 2026
‘Deflected’ Does Not Mean ‘Resolved’
How to Turn Training into Lasting Competence
Webinar: How to Turn Customer Feedback into Action
Webinar: Should Voice Agents Replace IVRs?
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?