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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

Customer Experience Concept

Summit Fleet Improves Its CX and EX With 8×8

Magnifying glass with chatbot in it.

UK Consumers Ditch Chatbots in Favour of Human Touch

Hands using laptop with abstract glowing blue rocket space ship on blurry background.

Zendesk Launches Relay for Proactive Customer Messaging

Robot hand turning a dial with a rocket on it

Five9 Launches New Four-Step Genius AI Process

2 people hand shaking on a jigsaw puzzel

Five9 Acquires Acqueon to Boost AI-Driven CX

Person using laptop protection and Secure encryption technology

Calabrio Unveils All-in-One Webex Compliance Solution

AI powered documents

AI Powered Zoom Docs Has Been Launched

AI technology

Puzzel to Acquire SupWiz for Enhanced AI Solutions

Business people shaking hands

NICE and AT&T Collaborate to Enhance Emergency Services Technology

AI and Robot hand touching a rocket

Scorebuddy Launches GenAI Boosting QA Efficiency

2 people putting puzzel pieces together

Calabrio and Five9 Join Forces to Modernise Contact Centre Operations

Genesys Xperience Event Image

Genesys Xperience UKI 2024 Now Available On-Demand

Customer Experiences Concept

Evaluagent Partners With Five9 to Elevate CX

AI Platform Concept

8×8 Unveils AI-Driven Platform Enhancements

Voice assistant and speech recognition mobile app

Contexta360 Unveils New Advanced Speech Analytics Features

AI concept

New AI Capabilities Improve Summarization Features

Rocket launching out of a phone into a globe

Microsoft Releases AI-Driven Dynamics 365 Contact Center

person use Laptop with interface of padlock and global network technology

Orange Cyberdefense Streamlines Service Operations with NICE CXone

Human hand with thumbs down and robot hand with thumbs up

64% of Customers Don’t Want AI – New Gartner Report Finds

Winner badge with magnifying glass

2024 International CX Excellence Award Winners Announced

call centre agent with headset over neck looking upset

A New Survey Reveals Challenges for UK Contact Centres

AI robot and human hand in healthcare concept

New Report Launched for AI in Healthcare

Modern office interior with yellow walls

Leeds Building Society Modernises its Contact Centre with Sabio

crowd of people walking on sunny streets

People in Southampton Won’t Wait a Minute on Hold

Zoom CX Summit Box

Editor's Pick

Thumbnail How to Deal With That Awkward Agent

How to Deal With That Awkward Agent

Thumbnail 10 Ways to Give New Recruits an Amazing Welcome

10 Ways to Give New Recruits an Amazing Welcome

Thumbnail How to Encourage Your Teams Back to the Office

How to Encourage Your Teams Back to the Office

Thumbnail Make Fridays More Fun in Your Contact Centre

Make Fridays More Fun in Your Contact Centre

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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