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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

Ai Robot hand touching charts

AI Revolutionizing CX: Key Insights from CallMiner’s Latest Report

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Jabra Launches AI-Powered Speech Enhancement Solution

Data Report

CCMA Releases New Data Research Report

Leadership Concept

Evaluagent Named Strong Contender in Q3 2024 VoC Report

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NICE Launches AI-Powered Gateway for Citizens

Customer Experience Concept

Summit Fleet Improves Its CX and EX With 8×8

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UK Consumers Ditch Chatbots in Favour of Human Touch

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Zendesk Launches Relay for Proactive Customer Messaging

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Five9 Launches New Four-Step Genius AI Process

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Five9 Acquires Acqueon to Boost AI-Driven CX

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Calabrio Unveils All-in-One Webex Compliance Solution

AI powered documents

AI Powered Zoom Docs Has Been Launched

AI technology

Puzzel to Acquire SupWiz for Enhanced AI Solutions

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NICE and AT&T Collaborate to Enhance Emergency Services Technology

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Scorebuddy Launches GenAI Boosting QA Efficiency

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Calabrio and Five9 Join Forces to Modernise Contact Centre Operations

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Genesys Xperience UKI 2024 Now Available On-Demand

Customer Experiences Concept

Evaluagent Partners With Five9 to Elevate CX

AI Platform Concept

8×8 Unveils AI-Driven Platform Enhancements

Voice assistant and speech recognition mobile app

Contexta360 Unveils New Advanced Speech Analytics Features

AI concept

New AI Capabilities Improve Summarization Features

Rocket launching out of a phone into a globe

Microsoft Releases AI-Driven Dynamics 365 Contact Center

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Orange Cyberdefense Streamlines Service Operations with NICE CXone

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64% of Customers Don’t Want AI – New Gartner Report Finds