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Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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The Real Causes of Burnout in Contact Centres – And How to Stop It

The Real Causes of Burnout in Contact Centres – And How to Stop It

Five9 and ServiceNow’s Partnership Delivers “Fusion”

Five9 and ServiceNow’s Partnership Delivers “Fusion”

Sabio Drives Contact Centre Gains for ESP Group

Sabio Drives Contact Centre Gains for ESP Group

Calabrio Launches Its Workforce Intelligence Solution at C3

Calabrio Launches Its Workforce Intelligence Solution at C3

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Content Guru Exemplary Vendor in Six ISG Reports

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8×8 Enters a Strategic Partnership With ULAP

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Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Genesys Launches Advanced Agentic AI at Xperience 2025

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Why Tinnitus Could Be Affecting Your Work

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RingCentral Seals Deal for AI WFM Provider – CommunityWFM

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NiCE Completes $955 Million Cognigy Acquisition

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DTX London 2025 – Marking 20 Years of Business Transformation

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Talkdesk Expands Collaboration With HubSpot Through New Integration

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Synthflow Launches Memory Feature to AI Voice Agents

Customer Engagement Summit 2025

Customer Engagement Summit 2025

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7 Steps to Mastering Call Centre Staffing

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Opus Research Names Five9 a Leader in Pragmatic AI

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Content Guru Secures Six Industry Award Nominations

How to Deliver Great Customer Experience Today

How to Deliver Great Customer Experience Today

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Uniphore Announces Acquisition of Orby AI

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7 Ways to Reduce Shrinkage in Your Contact Centre

CX Award Wins – August 2025

CX Award Wins – August 2025

$2B Thoma Bravo Acquisition Unites Verint and Calabrio

$2B Thoma Bravo Acquisition Unites Verint and Calabrio

Five9 Earns Triple Recognition in 2025 Metrigy Awards

Five9 Earns Triple Recognition in 2025 Metrigy Awards

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