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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

Global Network Concept

Five9 Expands Global Reach with Google Cloud Marketplace

Netcall has Announced a Strategic Partnership With Analyze Consulting

8×8 Introduces 8×8 Aftersale Assist to Enhance Post-Sale Support

2 hands joining gears together

Sprinklr Expands Its Reach with a New Integration With Bluesky

Map of APAC Region with global network around it

Talkdesk Strengthens APAC Presence with Australia Cloud

2 people joining together 2 puzzle pieces with a sunset in the background

MiaRec and RingCentral Unite for Smarter QA

Metrics Dashboard

EvaluAgent Expands Its xMetrics Suite with Three New Additions

People shaking hands

Five9 and Intradiem Expand Their Partnership With Real-Time Automation

Person joining 2 puzzle pieces together

Alvaria and UJET Join Forces to Drive CX Innovation

Platform updates concept

8×8 Has Unveiled Updated Platform Features to Improve CX

AI Omnichannel concept

Assembled Launches AI-Powered Assist Across All Channels

AI Robot on blue background

Kore.ai Unveils ‘AI For Process’ For Smarter Automation

2 face silhouettes on a blue background

New Survey Reveals Hidden Crisis in UK Consumer Vulnerability

MiaRec Unveils IMetrics For AI-Driven Analytics

Braided colorful ropes on violet background

InVision Group Unifies Its Portfolio Under New Brand Peopleware

The word 2025 in lit up lights

Contact Centre Trends to Watch in 2025: A Transformative Year Ahead

30 year award

Three Decades of Recognising Excellence in UK Contact Centres

Robot hand pointing at a digital rocket launch symbol

Puzzel Launches AI-Powered Virtual Agent Suite

Acquisition Concept

Calabrio Announces Strategic Acquisition of Echo AI

AI In Retail CX

Talkdesk Introduces AI Agents to Enhance Retail CX

911 outgoing call on a smart phone

San Francisco DEM Chooses NICE to Transform Its 911 Communications

People with headsets on

77% of CX Leaders Believe AI Is Crucial for Personalization

Trophy with stars and crowns around it on a yellow background

Cirrus Awarded Royal Warrant of Appointment by King Charles III

2 hands shaking with secure locks over the top

8×8 Partners With Descope for Secure CX Solutions

Genesys Real AI Real CX Jan 2026 Webinar box

Editor's Pick

Thumbnail How to Unite Your QA and Frontline Teams

How to Unite Your QA and Frontline Teams

Thumbnail New Ways to Help Agents Build Rapport

New Ways to Help Agents Build Rapport

Thumbnail Top Contact Centre Predictions for 2026

Top Contact Centre Predictions for 2026

Thumbnail 5 Ways to Boost Team Performance

5 Ways to Boost Team Performance

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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