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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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MaxContact CEO Ben Booth Earns LDC Top 50 Spot

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Women in CX Hosts First US Conference

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Insurance Leader Partners with Sabio for Digital Transformation

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HP Launches a Series of Next-Generation Innovations

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UJET Secures $76M to Boost AI-Powered CX

Healthcare Technology

Talkdesk Launches New Healthcare Specific Capabilities

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Zoom Expands onto the AWS Marketplace

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Verint and Five9 Announce New Enhanced Partnership

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Calabrio C3 Event: New Products, AI, and Leadership Revealed

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AI Tops UK Business Priorities for 2030

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Zoom and Mitel Announce Partnership to Transform UC Solutions

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Talkdesk Delivers Hyper-Personalized Customer Experience

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MaxContact Launches Contact Hub Connect for Digital CX

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Topdanmark Partners With Sabio for Workforce Upgrade

Digital Transformation Concept

Arrow XL has Selected NICE to Drive its Digital Transformation

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8×8 Expands Video Elevation to Enhance Contact Centre Efficiency

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EvaluAgent Is Selected to Join TechNation Future Fifty 2024

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Assembled Integrates with Gladly to Enhance Operations

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Dutch Railways Boosts Its Customer Experience With NICE

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AI Revolutionizing CX: Key Insights from CallMiner’s Latest Report

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Jabra Launches AI-Powered Speech Enhancement Solution

Data Report

CCMA Releases New Data Research Report

Leadership Concept

Evaluagent Named Strong Contender in Q3 2024 VoC Report

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NICE Launches AI-Powered Gateway for Citizens

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Editor's Pick

Thumbnail How to Deal With That Awkward Agent

How to Deal With That Awkward Agent

Thumbnail 10 Ways to Give New Recruits an Amazing Welcome

10 Ways to Give New Recruits an Amazing Welcome

Thumbnail How to Encourage Your Teams Back to the Office

How to Encourage Your Teams Back to the Office

Thumbnail Make Fridays More Fun in Your Contact Centre

Make Fridays More Fun in Your Contact Centre

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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