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About Us
Articles by Hannah Swankie
Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
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TalkTalk Joins Forces With NiCE To Deploy CXone Mpower
The Full Guide to Robotic Process Automation
10 Ways to Improve Your Call Centre Environment
Vonage Powers Bluegrass Network’s Unified Communications Upgrade
New Survey Finds 62% Back Fines for Long Call Waits
NiCE Expands Strategic Partnership With AWS
NiCE Partners With Snowflake to Streamline CX Data
Content Guru Scores 100% Recommendation in Gartner Report
NiCE Announces the Release of Virtual AI Agents
Research Reveals 10-Point Drop in Global Customer Happiness
77% Report Cost Savings From AI in CX
Talkdesk Launches New Customer Experience Automation Platform
Assembled Enters Europe with New London Office
Calabrio Debuts Next-Gen Performance Management Solution
Zoom Releases Major Enhancements to Its CX Platform
Foundever and Cognigy Expand Partnership to Scale AI in CX
CallMiner Integrates with Microsoft Dynamics 365 Contact Center
Five9 Launches New Capabilities – AI Agents and AI Trust & Governance
Route 101 and NiCE Win Major DWP Contract
Diabolocom Launches New Mobile CX Tool
Sabio’s Disrupt Series Expands With Paris Event
A Recent Survey Found 60% of Agents Don’t Promote Self-Service Options
CallMiner Acquires VOCALLS to Expand Automation Capabilities
New Report Reveals AI Needs Human Touch in CX
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Editor's Pick
Which Games Actually Work While Agents Are Taking Live Calls?
Quick Wins to Improve Information Accuracy
How to Nurture an AI-Positive Culture in Your Contact Centre
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