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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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NiCE Expands Its Strategic Partnership With Salesforce

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How to Manage Asynchronous Messaging in Customer Support

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Peopleware Joins Forces With rightWFM in Workforce Management Deal

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Women in CX Announces Global 2025 UnConferences

AI customer feedback analysis

8×8 Adds New AI Enhancements to Its CX Platform

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NiCE and RingCentral Extend Their Partnership

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A Practical Guide to Getting Occupancy Right

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Peopleware Enters South Africa Market Via LabourGenie.Net Alliance

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Salesforce and ServiceNow Invest $1.5B in Genesys

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Alvaria and CallMiner Announce a Strategic Partnership

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3 Easy Ways to Simplify Your Customer Experience

NiCE Signs $955 Million Deal to Acquire Cognigy

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Strong G2 Scores Secure Leader Spot for Calabrio

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5 Ways Call Centres Can Support Their Agents This Summer

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Five9 Delivers 212% ROI, Says Forrester Study

Kristen Bell Stars in NiCE’s Human-Centred AI Campaign

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Sytel Urges Ofcom to Clarify Outbound Dialling Rules

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8 Must-Have Bots for Modern Customer Service Teams

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Talkdesk Launches Multi-Store Integration for Retailers

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Luware Opens US Office to Expand Global Presence

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Odigo Launches New CX Solution: Odigo Essential

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Vonage Announces a New Partnership With AWS

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7 Coaching Strategies Every Call Centre Needs

MSC Cruises Modernises Global Contact Centres with Peopleware

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Editor's Pick

Thumbnail What’s Really Holding CX Team Leaders Back?

What’s Really Holding CX Team Leaders Back?

Thumbnail Is AI the Biggest Career Opportunity Agents Have Ever Had?

Is AI the Biggest Career Opportunity Agents Have Ever Had?

Thumbnail 5 Hard Truths About Attrition

5 Hard Truths About Attrition

Thumbnail Stop Hand-Holding Your Agents – Just Like This!

Stop Hand-Holding Your Agents – Just Like This!

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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