Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Expert Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Free Downloads
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles by Hannah Swankie
Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
Previous
Next
Puzzel Launches AI-Powered Virtual Agent Suite
Calabrio Announces Strategic Acquisition of Echo AI
Talkdesk Introduces AI Agents to Enhance Retail CX
San Francisco DEM Chooses NICE to Transform Its 911 Communications
77% of CX Leaders Believe AI Is Crucial for Personalization
Cirrus Awarded Royal Warrant of Appointment by King Charles III
8×8 Partners With Descope for Secure CX Solutions
Five9 Launches First Pre-Built Bi-Directional Presence for Microsoft Teams
Kore.ai Launches ‘AI for Work’ to Enhance Enterprise Efficiency
Prosper Chooses NICE to Transform Their Customer Experience
Verint Has Acquired Cognito to Advance AI-Driven CX
UK National Contact Centre Awards Open for 2025
Great Southern Bank Reduces Wait Times With NICE CXone
Evaluagent Introduces a Refreshed Brand Identity
10 Christmas Office Games to Motivate Your Team
Uniphore and Konecta Join Forces to Advance AI in CX
Winners Announced at 2024 European Contact Centre & Customer Service Awards
70% of Agents Would Recommend Their Jobs, New Study Reveals
Scorebuddy Secures €5 Million Investment From Foresight
8×8 Unveils Refreshed Brand to Elevate CX
Five9 GenAI Studio Wins Best New Product Award
Talkdesk Embedded Has Been Launched to Simplify Workflows
Akixi Strengthens Microsoft Teams Offering with Oak Innovation’s Certified Call Recording
Implementation Cost Is the Biggest AI Adoption Barrier, New Survey Reveals
Previous
Next
Editor's Pick
Tried and Tested Techniques to Make Customers Feel Special
Are Your KPIs in Desperate Need of a Refresh?
Stop Your Agents Covering Up Their Mistakes
The Real Reasons You’re Failing to Tackle Lateness
Latest Resources
Report: AI Alone Won’t Save CX. Resolution Will
2026 State of WFM Report
Upcoming Events
Solving Workforce Management at Scale – Webinar
CCW Conference & Trade Show
Latest Blogs
Essential Features That Power Effective Control Room Software
How to Improve Workforce Decisions With Data
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2026
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
