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About Us
Articles by Hannah Swankie
Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
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How to Improve First Contact Resolution
Evaluagent and Phase2 Join Forces to Revolutionize QA
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Workvivo by Zoom Debuts New AI Tool
8×8 Introduces AI Orchestrator to Simplify Bot Integration
8×8 Launches New Solution for Improving Customer Journeys
10 Ways to Reduce Repeat Calls in Your Contact Centre
Content Guru’s CCaaS Solution Achieves First FedRAMP High Authorisation
Sabio Launches App to Simplify Employee Leave Management
Sabio Leads Essent’s Cloud Migration to Enhance CX
Zendesk Unveils an Array of New Solutions to Revolutionise CX
10 Ways to Improve Call Abandon Rate
12 Effective Strategies for Successful Call Centre Recruiting
Sabio Expands ‘Disrupt’ CX Event Across Europe for 2025
Genesys Launches Social Media Support Platform
NICE Announces a Strategic Partnership With Deloitte Digital
NICE Wins Big at Enterprise Connect 2025
Genesys Unveils a Suite of New AI-Powered Features
Cisco Announces New AI-Powered Tools at Enterprise Connect 2025
Enghouse Interactive Announces a New Microsoft Teams Phone Integration
CallMiner Introduces AI-Driven Customer Feedback Solution: CallMiner Outreach
NICE Announces the Launch of CXone Mpower Orchestrator
Talkdesk Launches Knowledge Creator With AI Insights
Five9 Has Introduced Spotlight for AI Insights
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Editor's Pick
Start Aligning Your Metrics With Long-Term Value
Hold Onto Your New Starters… For More Than 6 Months!
Get Your AI Pilot Off to the Best Possible Start
How to Use Stretch Targets Well in QA
Latest Resources
Report: Customer Contact Personas Shaping UK Service Expectations
White Paper: Human Oversight in AI-Driven Customer Experience
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5 Ways to Use AI to Automatically Follow Up After Customer Conversations
Sentiment Analysis Tools: How They Work and Top Picks for 2026
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