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About Us
Articles by Hannah Swankie
Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
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New Research Reveals 72% of Consumers Are Open to AI Interactions
Agentic AI Expected to Resolve 80% of Common Issues by 2029
Talkdesk Introduces AI Agents for Healthcare
Vonage and SAP Join Forces to Advance AI in Business
NICE Reports 400% Increase in Virtual Agent Use
97% of Customer Queries Resolved by Zoom’s Virtual Assistant
Zendesk Seals Deal to Acquire Local Measure
Talkdesk Fuels Condor’s Next-Gen CX Transformation
Genesys and Mitel Announce a Global Strategic Partnership
New Study Reveals AI’s Key Role in Improving Customer Service
Five9 Expands Global Reach with Google Cloud Marketplace
Netcall has Announced a Strategic Partnership With Analyze Consulting
8×8 Introduces 8×8 Aftersale Assist to Enhance Post-Sale Support
Sprinklr Expands Its Reach with a New Integration With Bluesky
Talkdesk Strengthens APAC Presence with Australia Cloud
MiaRec and RingCentral Unite for Smarter QA
EvaluAgent Expands Its xMetrics Suite with Three New Additions
Five9 and Intradiem Expand Their Partnership With Real-Time Automation
Alvaria and UJET Join Forces to Drive CX Innovation
8×8 Has Unveiled Updated Platform Features to Improve CX
Assembled Launches AI-Powered Assist Across All Channels
Kore.ai Unveils ‘AI For Process’ For Smarter Automation
New Survey Reveals Hidden Crisis in UK Consumer Vulnerability
MiaRec Unveils IMetrics For AI-Driven Analytics
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Editor's Pick
Start Aligning Your Metrics With Long-Term Value
Hold Onto Your New Starters… For More Than 6 Months!
Get Your AI Pilot Off to the Best Possible Start
How to Use Stretch Targets Well in QA
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Report: Customer Contact Personas Shaping UK Service Expectations
White Paper: Human Oversight in AI-Driven Customer Experience
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