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About Us
Articles by Hannah Swankie
Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
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Puzzel Acquires Capturi to Boost AI-Powered CX
The Evaluagent Contact Center Performance Summit 2024: Our Highlights
Dialpad Acquires Surfboard to Boost WFM Capabilities
Calabrio WFM Integrates with Microsoft Dynamics 365
Sabio, Avaya and Transcom Unveil AI Translation for Contact Centres
MaxContact CEO Ben Booth Earns LDC Top 50 Spot
Women in CX Hosts First US Conference
Insurance Leader Partners with Sabio for Digital Transformation
HP Launches a Series of Next-Generation Innovations
UJET Secures $76M to Boost AI-Powered CX
Talkdesk Launches New Healthcare Specific Capabilities
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Editor's Pick
Tried and Tested Techniques to Make Customers Feel Special
Are Your KPIs in Desperate Need of a Refresh?
Stop Your Agents Covering Up Their Mistakes
The Real Reasons You’re Failing to Tackle Lateness
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