Avaya Discuss New Koopid Partership

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Filed under - Contact Centre News,

Following the recent announcement of the Koopid.ai-Avaya partnership, Davide Petramala of Avaya CLOUD sets out some of the key reasons for the collaboration.

Every week Avaya’s innovative partners are driving value by focusing on layered innovation and delivering agile solutions to improve customer engagement.

Koopid is a great example of simple service that embeds Avaya CPaaS to deliver a multichannel experiences to any contact centre environment.

Koopid partnering Avaya’s CPaaS cloud delivers a service that can be deployed in days with no disruption to the current business.

It also drives new value by enabling organizations to connect with customers the way customers today want to be contacted today. This means through digital communications, such as SMS, messaging apps, social media and other web channels.

One such channel is WhatsApp. WhatsApp alone has 2 billion users in over 180 countries and is widely used by business communities thanks to its end-to-end message encryption, ease of use, and rich content support like documents, photos and videos.

Through the WhatsApp Business API integration, a Koopid virtual assistant will allow any employee, customer, partner, or supplier to chat with the internal software systems of an enterprise company via WhatsApp.

A headshot of Davide Petramala

Davide Petramala

End users have a friendly communication environment to answer their most complicated questions, through technologies like AI (Artificial Intelligence), NLU (Natural Language Understanding), ML (Machine Learning) or OCR (Optical Character Recognition).

We are excited to move this valuable partnership to the next level as Avaya OneCloud will be offering the Koopid service as an additional enhanced layered innovation solution in our Apps as a service portfolio.

To learn more about Koopid’s contact centre solutions, visit www.koopid.ai

Author: Robyn Coppell

Published On: 4th Jun 2020 - Last modified: 9th Jun 2020
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