BDO Deploys 8×8 XCaaS


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Filed under - Contact Centre News,

8×8 has announced that BDO deployed 8×8 XCaaS (eXperience Communications as a Service) with 8×8 Voice for Microsoft Teams to enhance communication, collaboration, and customer engagement for its almost 6,500 UK employees.

BDO needed a cloud communications solution capable of providing reliable high-quality global calling, regardless of where their staff was located, and to reduce escalating mobile phone bills.

Further, they required a solution that would integrate with their existing Microsoft 365 suite of products to minimize IT administration and employee training costs, while still delivering a high level of service to customers.

By deploying XCaaS, BDO now has a reliable, enterprise-grade global cloud telephony solution that allows its hybrid workforce to communicate, collaborate, and engage with colleagues and clients from anywhere, and on any device using the familiar Microsoft Teams interface.

“It became clear that we needed an enterprise-grade cloud telephony platform that could integrate with Microsoft Teams, and offer high-quality global calling in a seamless and cost-effective way.

“8×8 provided everything we needed, helped reduce our mobile costs, and, as an added bonus, was one of the smoothest implementations I’ve ever witnessed,” said Stuart Walters, Chief Information Officer at BDO.

“Increasingly, the integrated cloud communications technology provided by 8×8 will help companies like ours better serve clients, and attract and retain employees to improve our competitive advantage.”

With 8×8 Contact Centre, BDO has improved customer service using analytics to identify coaching opportunities for agents, including real-time feedback during calls. In addition, BDO’s thousands of client-facing knowledge workers, including its contact desks for finance, human resources, and IT, are now able to place global calls easily within Teams, using 8×8 Contact Centre for Microsoft Teams.

“Hybrid and remote work has transformed the professional world, requiring enterprises to adapt and provide their employees with solutions that meet both business and personal requirements,” said Jamie Snaddon, Managing Director, EMEA at 8×8, Inc.

“Our customer-first culture allows us to strengthen our partnership with BDO and provide the smooth, cost-effective support they need while also enabling them to continue operating within the familiar Microsoft Teams user interface their employees have come to know and expect.”

This blog post has been re-published by kind permission of 8×8 – View the original post

To find out more about 8×8, visit their website.

Published On: 18th Feb 2022 - Last modified: 22nd Feb 2022
Read more about - Contact Centre News,


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