COVID-19 UPDATE. Essential Reading - Coronavirus articles - Setting up a Contact Centre - Dealing with Increased Contact Volumes. Find suppliers of Cloud Solutions, or Homeworking.

5 Benefits of Using VoIP in Business


Nicola Fitchett of Spearline gives her reasons to use (voice over internet protocol) VoIP for business.

VoIP is a cost-effective and efficient solution for businesses dealing in telecommunications. VoIP is the ability to use a single high-speed internet connection for voice, video and data. Essentially, it allows individuals to make calls over the internet.

If VoIP is the answer to your company’s primary communication needs, this article will offer you some insights.

By converting your voice into a digital signal, the technology allows you to make a call across multiple data-driven devices and VoIP also bypasses the traditional PSTN data transfer by converting the sound information into data packets.

But that’s not all. Here are five more benefits of VoIP in the contact centre and beyond.

1. More Cost-Effective for International and Long-Distance Calling

VoIP allows companies to save money due to the low cost of calls involved. In fact, some businesses are able to make domestic calls for free using VoIP. By using the internet instead of landlines to connect calls, costs are decreased and VoIP is able to transfer these savings on to you (the business/ consumer).

2. Great for Multiple Calls

It is important to handle numerous calls in business. With VoIP, you can make or take more than one call concurrently without additional charges.

3. Versatile

You do not need specific software to use it. VoIP can be used on a traditional office phone or by downloading an app onto your mobile, computer or tablet device. This can be beneficial if you leave your device at the office or you run out of battery, as you can log onto another compatible device, enabling you to continue connecting.

4. On-the-Go Flexibility

VoIP is accessible wherever you go, as long as you have an internet connection. This can benefit your business as you can still connect with your customers even when you are out of the office. This is also an advantage if you are a small business or just starting out and may not be able to afford a receptionist.

With VoIP you won’t need one as it is not limited by traditional phone lines. As long as there’s an internet connection, VoIP is limitless.

5. Increased Productivity

Nicola Fitchett

Nicola Fitchett

With fewer resources on the cost of calls, your business can increase productivity by reallocating these resources to an area that needs them more. Productivity is also increased as a result of being able to multitask uninterrupted.

VoIP is a user-friendly, cost-effective solution for your business. Its increasing popularity is a testament to its versatile and flexible appeal, making it easier than ever to connect with the people that matter most, your customers.

For further information, visit: www.spearline.com

Published On: 19th Feb 2020
Read more about - Industry Insights,


Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.