Calabrio Recognized in Gartner’s Magic Quadrant Related Articles Gartner Magic Quadrant for CCaaS 2023 Have You Seen the Gartner 2023 Magic Quadrant for SFA? Freshworks Named a Visionary in Gartner’s Magic Quadrant Calabrio Announces Winners of Analytics Competition and ONE Awards © khosrork-Adobe Stock-320090984 145 Filed under - Contact Centre News, Calabrio Calabrio has been named a Visionary in the 2020 Gartner Magic Quadrant for Workforce Engagement Management (WEM). This is the fourth consecutive year Calabrio has been named a Visionary for its ability to execute and completeness of vision. According to Jim Davies and Jim Robinson, co-authors of the Gartner report: “An emphasis on improving the operational performance of customer service staff persists. Recording and assessing employee performance and forecasting and scheduling optimum staffing levels remain key activities, driven by tight integration and workflow across these functional domains.” “However, a crucial shift in focus toward employee engagement has prompted application leaders for customer service to expect more value from vendors’ solutions, due to the correlation between engagement and performance.” Thomas Goodmanson “Calabrio employs a human-centric approach in the way we build products and partner with our customers,” said Tom Goodmanson, president and CEO at Calabrio. “Our mission is clear: to enrich human interactions in the contact centre and beyond.” “We believe this recognition by Gartner is strong validation of our global vision, the innovation behind our customer experience and agent engagement solutions, and our relentless commitment to customers.” “Calabrio is leading the charge to innovate within the contact centre space. The Calabrio product leverages leading-edge technology in the contact centre space as it pertains to call recording and speech analytics. The user interfaces are friendly and approachable, and the support for the product line is unparalleled.” — Sr. Telecom Engineer, Finance Industry, on Gartner Peer Insights This news follows a year of recognition, growth and momentum for Calabrio, starting with its launch of Calabrio ONE version 11, which reimagined the WEM user experience. Designed with humans in mind, the modern layout with embedded analytics allows business users of all backgrounds to intuitively consume and act upon data with less effort and more precision. The company’s June 2019 acquisition of Teleopti expanded Calabrio’s international presence, creating a global WEM powerhouse. And Calabrio was named the only 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management. Author: Robyn Coppell Published On: 25th Feb 2020 Read more about - Contact Centre News, Calabrio Recommended Articles Gartner Magic Quadrant for CCaaS 2023 Have You Seen the Gartner 2023 Magic Quadrant for SFA? Freshworks Named a Visionary in Gartner’s Magic Quadrant Calabrio Announces Winners of Analytics Competition and ONE Awards Related Reports Report: State of the Contact Centre 2023 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter