Call Centre Conference 2016, organised by Forum Events, took place in London on Thursday 23rd June.
The full-day event featured a number of talks from key members of the contact centre industry.
Highlights included:
Dougie Cameron, Director of Addzest Consulting, presenting “The Queue – Respect Your Customers’ Time”
Carolyn Blunt, Director of Real Results Training, discussing “Why Average Handling Time Is not the Bad Guy”
An Interactive Debate Panel, featuring Neil Clough from This Is Prime and Out There sharing key advice on motivating the contact centre workforce.
There were also a number of vendors at the event, including:
ctalk
Real Results Training
QuickScripts
Author: Megan Jones
Published On: 24th Jun 2016 - Last modified: 28th Feb 2024
Read more about - Archived Content, Ctalk, Dougie Cameron, Forum Events, QuickScripts
