Call Centre Conference 2016 – The Photos 214 Filed under - Archived Content, Ctalk, Dougie Cameron, Forum Events, QuickScripts Call Centre Conference 2016, organised by Forum Events, took place in London on Thursday 23rd June. The full-day event featured a number of talks from key members of the contact centre industry. Highlights included: Dougie Cameron, Director of Addzest Consulting, presenting “The Queue – Respect Your Customers’ Time” Carolyn Blunt, Director of Real Results Training, discussing “Why Average Handling Time Is not the Bad Guy” An Interactive Debate Panel, featuring Neil Clough from This Is Prime and Out There sharing key advice on motivating the contact centre workforce. There were also a number of vendors at the event, including: ctalk Real Results Training QuickScripts Author: Megan Jones Published On: 24th Jun 2016 - Last modified: 28th Feb 2024 Read more about - Archived Content, Ctalk, Dougie Cameron, Forum Events, QuickScripts Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter