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Positive Scripting for Customer Service
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Photos from September 2017 Call Centre & Customer Services Summit
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Editors Pick
How Advisors Can Destress After an Angry Customer
Customer Journey Map Examples With Expert Analysis
Coaching Talkative Advisors to Provide Better Customer Service
23 Key Processes Call Centre Automation Can Simplify
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Webinar: The Agent of the Future
Thu 28 Oct 2021
Webinar: Innovative Best Practices for First Contact Resolution
Thu 04 Nov 2021
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Sun 24 Oct 2021
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Tue 26 Oct 2021
Latest Insights
Key Considerations for Call Accounting Solutions
How to Use AI Successfully in Your Customer Management
