Customer Experience & Contact Center Forum Related Articles Call Center Metrics: Examples, Tips & Best Practices Customer Experience Tools: Boosting Satisfaction & Loyalty What is a Customer Satisfaction Score (and How to Calculate CSAT) What is Call Centre Shrinkage and How to Calculate It? Filed under - Archived Content Today’s contact center is the foundation of the modern customer relationship. In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement. Author: Robyn Coppell Published On: 22nd Dec 2023 - Last modified: 22nd Mar 2024 Read more about - Archived Content Recommended Articles Call Center Metrics: Examples, Tips & Best Practices Customer Experience Tools: Boosting Satisfaction & Loyalty What is a Customer Satisfaction Score (and How to Calculate CSAT) What is Call Centre Shrinkage and How to Calculate It? Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter