Customer Service & Experience East 2023

November 7–8, 2023 | Marriott Brooklyn Bridge, New York | #csx2023

Unified Strategy. Efficient Service. Effortless Experiences. Does your organization have the tools to truly delight your customers?

Amidst a landscape of mercurial technological trends and economic turbulence, service & experience leaders must remain focussed on the fundamentals of success; understanding customer needs, exceeding customer expectations, and doubling down on customer centricity. Only you can lead your organization to experience excellence through execution.

Reuters Events: Customer Service & Experience East 2023 brings together 300+ CCOs and senior leaders from the world’s most influential brands to shape service & experience as disciplines across industry lines. Arm yourself with the insights, metrics & strategies you need to rally your organization around CX and deliver a unified, frictionless experience.

The event is the ultimate platform for senior execs, innovative leaders and industry-shaping professionals to share their expertise, best practices, and success stories. Engage in dynamic discussions, participate in interactive workshops, and network with like-minded professionals who are passionate about enhancing customer experiences.

You will have the opportunity to learn from 50+ world class speakers as they explore the roadblocks and silos preventing a seamless customer experience in your organization. Through real-world case studies and networking with industry experts, you will gain the actionable strategies, tools, and insights to effectively demonstrate ROI, implement data-driven insights, and drive service efficiency throughout your organization.

Companies taking the stage in New York so far: Verizon, Hilton, Aflac, Wells Fargo, Citizens Bank and many more.

Together let’s build better experiences for your customers.