Podcast – Customer Service Writing: How to Get More from Your Emails and Chats

Podcast profile

Leslie O’Flahavan discusses some of the most common mistakes that we make in customer service writing and how to avoid them.

Leslie O'Flahavan

Leslie O’Flahavan

In our conversation, we also talk about personalizing emails and chats, the danger of imposing “word bans” in the contact centre, and interesting activities to improve our customer service writing.

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This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo

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Here is a Transcript to the Podcast 

Published On: 3rd Feb 2020 - Last modified: 12th Feb 2020
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