Podcast – Customer Service Writing: How to Get More from Your Emails and Chats


Podcast profile

Leslie O’Flahavan discusses some of the most common mistakes that we make in customer service writing and how to avoid them.

Leslie O'Flahavan

Leslie O’Flahavan

In our conversation, we also talk about personalizing emails and chats, the danger of imposing “word bans” in the contact centre, and interesting activities to improve our customer service writing.

Follow any of the links below to listen to the podcast on your favourite platform:

Or, if you’d prefer to listen to the podcast directly from this web page, just hit the play button below:

This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo

What do you think of our podcasts? Let us know by filling in this simple survey. All your feedback is greatly appreciated and, by taking part, you might just win a prize…

Here is a Transcript to the Podcast 

Published On: 3rd Feb 2020 - Last modified: 12th Feb 2020
Read more about - Podcasts, ,


Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.