Articles about Email

Chat and Email Quick Wins
21 Quick Wins for Dealing With Chat and Email
A photo of someone thinking about what to write
Making Your Customer Service Writing Simple, Friendly and Personal
A picture of email management concept
What Is Customer Email Management? – With 10 Tips, Software Advice and Mistakes to Avoid
A photo of an envelope being opened with confetti
Customer Service Emails and Letters: How to Review and Improve Your Templates
Leslie O'Flahavan
Podcast – Customer Service Writing: How to Get More from Your Emails and Chats
Replace negative Words With Positive Words
Replace Negative Words With Positive Words for Customer Service With Examples
How to Write to Vulnerable Customers
How to Assess Quality on Email and Live Chat in the Contact Centre
Customer Service Apologies – Keeping Sorry Fresh and Sincere
How to Refocus Team Leaders From Spending Too Long on Email
10 Top Tips to Improve Email in the Call Centre
Five Ways to Win With Email Customer Service
1 in 5 Contact Centres Have an Email Service Level of More Than One Day
Recorded Webinar: Best Practices for Voice, Email and Webchat
Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre
Trend Watching: What’s Happening to Contact Centre Email?
8 Ways to Improve Email Handling in the Contact Centre
7 Mistakes to Avoid With Customer Service Emails
7 Ways to Build an Emotional Connection by Email
Technology Toolkit – Phone Calls Following Email Queries
Top tips for email and web chat
Recorded Webinar: The Best Ways to Deal with Webchat and Email
How to deal with poor service on other channels
Is Email on its Way Out?