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Articles - Email
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15% of Contact Centres Expect Agents to Handle More Than 11 Emails per Hour
Helpdesk 101 – An Introduction to Helpdesk Technology
Meeting Changing Expectations Around Email Customer Service
Customer Service Emails and Letters: How to Review and Improve Your Templates
21 Quick Wins for Dealing With Chat and Email
Making Your Customer Service Writing Simple, Friendly and Personal
What Is Customer Email Management? – With 10 Tips, Software Advice and Mistakes to Avoid
Podcast – Customer Service Writing: How to Get More from Your Emails and Chats
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How to Refocus Team Leaders From Spending Too Long on Email
10 Top Tips to Improve Email in the Call Centre
Five Ways to Win With Email Customer Service
1 in 5 Contact Centres Have an Email Service Level of More Than One Day
Recorded Webinar: Best Practices for Voice, Email and Webchat
Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre
Trend Watching: What’s Happening to Contact Centre Email?
8 Ways to Improve Email Handling in the Contact Centre
7 Mistakes to Avoid With Customer Service Emails
7 Ways to Build an Emotional Connection by Email
Technology Toolkit – Phone Calls Following Email Queries
Top tips for email and web chat
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