Page
Group
Translate
Home
Menu
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Metrics
Planning
Quality
Technology
TV
Call Centre TV
Recorded Webinars
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
Advertise
Advertise
Media Pack
About Us
Articles - Email
4,168
Customer Service Emails and Letters: How to Review and Improve Your Templates
1,590
21 Quick Wins for Dealing With Chat and Email
6,560
Making Your Customer Service Writing Simple, Friendly and Personal
2,842
What Is Customer Email Management? – With 10 Tips, Software Advice and Mistakes to Avoid
1,426
Podcast – Customer Service Writing: How to Get More from Your Emails and Chats
75,667
Replace Negative Words With Positive Words for Customer Service With Examples
3,517
How to Write to Vulnerable Customers
24,627
How to Assess Quality on Email and Live Chat in the Contact Centre
42,937
Customer Service Apologies – Keeping Sorry Fresh and Sincere
2,770
How to Refocus Team Leaders From Spending Too Long on Email
17,612
10 Top Tips to Improve Email in the Call Centre
8,430
Five Ways to Win With Email Customer Service
1,505
1 in 5 Contact Centres Have an Email Service Level of More Than One Day
1,455
Recorded Webinar: Best Practices for Voice, Email and Webchat
1,029
Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre
2,410
Trend Watching: What’s Happening to Contact Centre Email?
11,097
8 Ways to Improve Email Handling in the Contact Centre
3,216
7 Mistakes to Avoid With Customer Service Emails
9,071
7 Ways to Build an Emotional Connection by Email
3,721
Technology Toolkit – Phone Calls Following Email Queries
8,449
Top tips for email and web chat
2,373
Recorded Webinar: The Best Ways to Deal with Webchat and Email
4,031
How to deal with poor service on other channels
6,747
Is Email on its Way Out?
Editor's Pick
Top Call Centre Planning Challenges and How to Handle Them
12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre
How to Build Advisor Confidence
Empathy Statements for Customer Service
Latest Resources
The Complete Call Center Employee Engagement eBook
Recorded Webinar: What’s Next for Customer Experience (CX)?
Upcoming Events
Enterprise Connect
Mon 27 Mar 2023
Virtual Contact Center
Mon 27 Mar 2023
Latest Insights
Analysing Data to Improve Efficiency
Are You Confusing These Popular Metrics?
Latest News
Case Study: CX and Digital Transformation Within the Public Sector
Case Study: Sykes Speeds Up Onboarding
Popular Pages
Top 50 Positive Words and Phrases – With Examples
The Top 50 Words to Describe Yourself on Your CV
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?