Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Blogs
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Insights
Business Insights
Blogs
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Videos
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Email
Next
RECENT
POPULAR
Top 13 Customer Service Types: Upsides and Downsides
15% of Contact Centres Expect Agents to Handle More Than 11 Emails per Hour
Helpdesk 101 – An Introduction to Helpdesk Technology
Meeting Changing Expectations Around Email Customer Service
Customer Service Emails and Letters: How to Review and Improve Your Templates
Staffing Calculator for Email Queues
21 Quick Wins for Dealing With Chat and Email
Making Your Customer Service Writing Simple, Friendly and Personal
What Is Customer Email Management? – With 10 Tips, Software Advice and Mistakes to Avoid
Podcast – Customer Service Writing: How to Get More from Your Emails and Chats
Negative VS Positive Words in Customer Service – With Examples
How to Write to Vulnerable Customers
How to Assess Quality on Email and Live Chat in the Contact Centre
Customer Service Apologies – Keeping Sorry Fresh and Sincere
How to Refocus Team Leaders From Spending Too Long on Email
10 Top Tips to Improve Email in the Call Centre
Five Ways to Win With Email Customer Service
1 in 5 Contact Centres Have an Email Service Level of More Than One Day
Recorded Webinar: Best Practices for Voice, Email and Webchat
Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre
Trend Watching: What’s Happening to Contact Centre Email?
8 Ways to Improve Email Handling in the Contact Centre
7 Mistakes to Avoid With Customer Service Emails
7 Ways to Build an Emotional Connection by Email
Next
Editor's Pick
Hit the Ground Running! How to Help Your Agents Be Shift Ready
Want to Find Out How Happy Your Agents Really Are? Here’s How!
Kick-Start Your Next Team Engagement Day
10 Ways to Kick-Start Your Adherence Improvement Strategy