Articles - Email

A photo of an envelope being opened with confetti
4,168
Customer Service Emails and Letters: How to Review and Improve Your Templates
Chat and Email Quick Wins
1,590
21 Quick Wins for Dealing With Chat and Email
A photo of someone thinking about what to write
6,560
Making Your Customer Service Writing Simple, Friendly and Personal
A picture of email management concept
2,842
What Is Customer Email Management? – With 10 Tips, Software Advice and Mistakes to Avoid
Leslie O'Flahavan
1,426
Podcast – Customer Service Writing: How to Get More from Your Emails and Chats
Replace negative Words With Positive Words
75,667
Replace Negative Words With Positive Words for Customer Service With Examples
3,517
How to Write to Vulnerable Customers
24,627
How to Assess Quality on Email and Live Chat in the Contact Centre
42,937
Customer Service Apologies – Keeping Sorry Fresh and Sincere
2,770
How to Refocus Team Leaders From Spending Too Long on Email
17,612
10 Top Tips to Improve Email in the Call Centre
8,430
Five Ways to Win With Email Customer Service
1,505
1 in 5 Contact Centres Have an Email Service Level of More Than One Day
1,455
Recorded Webinar: Best Practices for Voice, Email and Webchat
1,029
Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre
2,410
Trend Watching: What’s Happening to Contact Centre Email?
holding email icon
11,097
8 Ways to Improve Email Handling in the Contact Centre
email keyboard
3,216
7 Mistakes to Avoid With Customer Service Emails
9,071
7 Ways to Build an Emotional Connection by Email
3,721
Technology Toolkit – Phone Calls Following Email Queries
8,449
Top tips for email and web chat
2,373
Recorded Webinar: The Best Ways to Deal with Webchat and Email
4,031
How to deal with poor service on other channels
6,747
Is Email on its Way Out?