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Articles - Email
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15% of Contact Centres Expect Agents to Handle More Than 11 Emails per Hour
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Making Your Customer Service Writing Simple, Friendly and Personal
What Is Customer Email Management? – With 10 Tips, Software Advice and Mistakes to Avoid
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Replace Negative Words With Positive Words for Customer Service With Examples
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Customer Service Apologies – Keeping Sorry Fresh and Sincere
How to Refocus Team Leaders From Spending Too Long on Email
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Five Ways to Win With Email Customer Service
1 in 5 Contact Centres Have an Email Service Level of More Than One Day
Recorded Webinar: Best Practices for Voice, Email and Webchat
Recorded Webinar: Integrating Email, Voice and Chat in the Contact Centre
Trend Watching: What’s Happening to Contact Centre Email?
8 Ways to Improve Email Handling in the Contact Centre
7 Mistakes to Avoid With Customer Service Emails
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Technology Toolkit – Phone Calls Following Email Queries
Top tips for email and web chat
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