CX Award Wins – April 2025

Talkdesk Wins 2025 Customer Service Transformation Award

Talkdesk has been named a winner in the 2025 Excellence in Customer Service Awards by the Business Intelligence Group.

The company received recognition in the Transformation of the Year category for its approach to enhancing customer support and delivering measurable value across the customer journey.

Brian Starcher, senior vice president of customer care at Talkdesk, said, “We’re honoured to have the Talkdesk Customer Care team recognized by the Business Intelligence Group.

This award is a reflection of how our team shows up for customers every day – with a deep commitment to CX excellence, partnership, and helping them get more from their investment in Talkdesk.”

Peopleware Recognized as a Great Place to Work for the Fifth Consecutive Year

Peopleware has been certified as a Great Place to Work for 2025 – marking its fifth year in a row receiving this recognition.

The certification is based on a confidential employee survey and an evaluation of workplace culture, focusing on areas such as trust, fairness, leadership, and development.

“We’re proud to have been, once again, certified as a Great Place To Work. A big thank you to our team for making this possible. Your passion and commitment to our products and customers make all the difference!” – Peopleware

8×8 Celebrates 13th Year as Gartner UCaaS Leader

8×8 has been named a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) for the thirteenth consecutive year.

The company’s 8×8 Work solution integrates enterprise cloud voice, video meetings, and team chat across desktop, mobile, and web platforms, offering coverage in 59 countries.

Samuel Wilson, Chief Executive Officer at 8×8, said, “It is always an honour to be named by Gartner as a Magic Quadrant Leader, especially as we have now received this recognition for thirteen years in a row.“

Zoom Named UCaaS Leader in 2024 Gartner Report

Zoom has been named a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide, marking its fifth consecutive year in this position.

The report evaluated 11 companies in the unified communications sector, with Zoom recognized for its comprehensive suite of solutions, including Zoom AI Companion, Zoom Contact Center, Zoom Team Chat, Zoom Phone, Zoom Meetings, and Workvivo.

Graeme Geddes, chief growth and sales officer at Zoom, said, “We believe being named a Leader in the Gartner Magic Quadrant for UCaaS for the fifth year in a row is a true testament to our dedication and commitment to providing the best-in-class UCaaS solutions.”

Author: Hannah Swankie
Reviewed by: Rachael Trickey