CX Award Wins – June 2025

Scorebuddy Recognized as Enterprise Call Center QA Leader by G2

Scorebuddy has been named a leader in contact center quality assurance for enterprise organizations in the latest G2 Grid Report.

This marks its 13th consecutive quarter as a top-rated QA solution, earning 26 badges across categories such as usability, customer support, and performance across all market segments.

Derek Corcoran, CEO & Founder at Scorebuddy said: “Customer feedback is critical to the Scorebuddy mission and G2 is one of the most valuable platforms for providing user insights.

I’m delighted to retain the QA Leader status we’ve held for 3 consecutive years now—and the recognition as an enterprise leader is particularly meaningful.

We’ve seen from our own customer base that larger organizations stand to gain a huge amount from AI-powered QA in terms of consistency, efficiency, and scalability.”

Talkdesk Named Leader in G2 Summer 2025 Reports

Talkdesk has been named a Leader in the Overall Grid Report for Contact Center in G2’s Summer 2025 Reports, securing the top spot in 21 reports and ranking among the top three in 75 others.

With over 1,700 five-star reviews and 102 badges earned, Talkdesk continues to succeed across key categories including Auto Dialer, Call Center Infrastructure, Workforce, and Quality Assurance

Talkdesk Wins in 8th Annual AI Breakthrough Awards

Talkdesk has been named “Autonomous AI Agent of the Year” by the AI Breakthrough Awards for its Customer Experience Automation (CXA) platform.

The platform uses a network of specialized AI agents to automate complex, end-to-end customer journeys, with Talkdesk Knowledge Creator highlighted for improving knowledge base accuracy and accessibility.

“We are honored to receive the ‘Autonomous AI Agent of the Year’ award from AI Breakthrough. This award shows that our vision for Customer Experience Automation is truly innovative,” said Tiago Paiva, chief executive officer and founder of Talkdesk.

“We are not just adding bots; we are building an operating system for CX that helps businesses proactively solve customer issues before they become problems.

Our AI Agents are designed to discover friction, build intelligent workflows, orchestrate the automation, and continuously measure and improve, making experiences better for everyone and changing what’s possible in customer experience.”

Peopleware Recognized as a Great Place to Work for the Fifth Consecutive Year

Peopleware has been certified as a Great Place to Work for 2025 – marking its fifth year in a row receiving this recognition.

The certification is based on a confidential employee survey and an evaluation of workplace culture, focusing on areas such as trust, fairness, leadership, and development.

“We’re proud to have been, once again, certified as a Great Place To Work. A big thank you to our team for making this possible. Your passion and commitment to our products and customers make all the difference!” – Peopleware

Author: Hannah Swankie
Reviewed by: Rachael Trickey