CX Award Wins – August 2024

EvaluAgent Earns 17 G2 Badges in 2024 Report

Evaluagent has earned 17 G2 badges in the Fall 2024 report.

The company was recognized for its user-friendly platform, including being named “Easiest to Do Business With” for enterprise-level companies.

Evaluagent also secured “Leader” and “High Performer” badges for Contact Center Quality Assurance in the UK, EMEA, and the Americas, as well as “High Performer” for Conversation Intelligence across the UK, EMEA, and Europe.

James Marscheider, Chief Commercial Officer at evaluagent, said, “It’s always great to get such positive feedback from customers, and even better that this culminates in evaluagent cementing its place as a market leader.“

NICE Wins 2024 FTF News Technology Innovation Award

NICE has been named a 2024 winner in the FTF News Technology Innovation Awards.

The company was recognized in the “Best Operational Risk Management Solution” category for its X-Sight Onboard Client Lifecycle Management (CLM) solution.

The award winners were determined by votes from FTF News readers and industry professionals following a shortlisting process.

Craig Costigan, CEO, NICE Actimize, said, “We thank the readers of FTF News for their continuing confidence in our financial crime risk solutions including our industry-leading onboarding solutions.”

Puzzel Named Leading Cloud Contact Centre in Europe

Puzzel has been named a leading cloud contact centre provider in Europe by Frost & Sullivan’s latest Frost Radar report.

The evaluation highlights Puzzel’s strong market position, driven by its integrated customer experience (CX) ecosystem and steady growth, with an above-market growth rate of over 20%.

Frederic Laziou, CEO of Puzzel, said, “We are proud to once again be recognised as one of the leading CX vendors in both innovation and growth.

This recognition reflects our dedication to continuous innovation, particularly in AI, and our commitment to helping organisations across Europe enhance their customer experience operations through our flexible cloud CX ecosystem.”

Talkdesk Named Finalist in 2024 A.I. Awards for Innovation

Talkdesk has been named a finalist in the 2024 A.I. Awards in three categories: Best Use of AI in Healthcare, Best Use of AI in Retail and eCommerce, and Best Use of AI in Customer Service.

The A.I. Awards, launched by The Cloud Awards, honours innovation in AI and machine learning across various industries.

Talkdesk earned its finalist positions for its Talkdesk CX Cloud and Talkdesk Industry Experience Clouds, which demonstrate cutting-edge applications of AI in enhancing customer service, healthcare, and retail experiences.

James Williams, chief executive officer of The Cloud Awards, said, “The program spotlights the incredible innovations taking place in the world of cloud AI all over the globe, and Talkdesk fully deserves its place amongst this year’s outstanding finalists.“

Tiago Paiva, chief executive officer and founder of Talkdesk, said, “We are proud to be named a finalist across multiple categories in The 2024 A.I. Awards. We’ve worked hard to innovate and create AI-powered CX solutions that meet the unique needs of different industries and help our customers stay ahead in their markets. This recognition shows the dedication of our teams and motivates us to keep raising the bar.”

Five9 Earns Top 20 Ranking in Fortune’s Best Tech Workplaces

Five9 has been ranked 16th on the 2024 Fortune Best Workplaces in Technology list, as announced by Great Place To Work and Fortune magazine.

This recognition highlights Five9 as one of the top companies to work for in the US. The award is based on survey responses from over 149,000 employees at Great Place To Work Certified tech companies.

Tricia Yankovich, Chief People Officer of Five9, said, “We’re proud to be recognized among the best workplaces in tech and this accolade underscores our belief that our people are our greatest asset. This recognition is a testament to our commitment to fostering an environment where every individual is empowered to excel and contribute to our shared success.”

Michael C. Bush, CEO of Great Place To Work, said, “Congratulations to the Best Workplaces in Technology. These companies not only outperform the average for their industry but have created workplaces that outshine the average in every category, proving the importance of building trust with workers, no matter the industry.”41

Author: Hannah Swankie
Reviewed by: Rachael Trickey