CX Award Wins – June 2025

Talkdesk Named Finalist in 2025 Finovate Awards

Talkdesk has been named finalist in the 2025 Finovate Awards as the “Most Impactful AI-Based Solution”.

This is the second consecutive year Talkdesk has reached the finalist stage. Winners will be announced at FinovateFall on September 9, 2025, in New York.

“These Finovate nominations highlight and further validate Talkdesk’s non-stop innovation and deep commitment to helping financial services organizations reimagine their customer experience,” said Rahul Kumar, vice president and general manager of financial services and insurance at Talkdesk.

Scorebuddy Recognized as Enterprise Call Center QA Leader by G2

Scorebuddy has been named a leader in contact centre quality assurance for enterprise organizations in the latest G2 Grid Report.

This marks its 13th consecutive quarter as a top-rated QA solution, earning 26 badges across categories such as usability, customer support, and performance across all market segments.

Derek Corcoran, CEO & Founder at Scorebuddy, said: “Customer feedback is critical to the Scorebuddy mission and G2 is one of the most valuable platforms for providing user insights.

I’m delighted to retain the QA Leader status we’ve held for 3 consecutive years now – and the recognition as an enterprise leader is particularly meaningful.

We’ve seen from our own customer base that larger organizations stand to gain a huge amount from AI-powered QA in terms of consistency, efficiency, and scalability.”

Talkdesk Wins in 8th Annual AI Breakthrough Awards

Talkdesk has been named “Autonomous AI Agent of the Year” by the AI Breakthrough Awards for its Customer Experience Automation (CXA) platform.

The platform uses a network of specialized AI agents to automate complex, end-to-end customer journeys, with Talkdesk Knowledge Creator highlighted for improving knowledge base accuracy and accessibility.

“We are honoured to receive the ‘Autonomous AI Agent of the Year’ award from AI Breakthrough. This award shows that our vision for Customer Experience Automation is truly innovative,” said Tiago Paiva, chief executive officer and founder of Talkdesk.

“We are not just adding bots; we are building an operating system for CX that helps businesses proactively solve customer issues before they become problems.

Our AI Agents are designed to discover friction, build intelligent workflows, orchestrate the automation, and continuously measure and improve, making experiences better for everyone and changing what’s possible in customer experience.”

Peopleware Recognized as a Great Place to Work for the Fifth Consecutive Year

Peopleware has been certified as a Great Place to Work for 2025 – marking its fifth year in a row receiving this recognition.

The certification is based on a confidential employee survey and an evaluation of workplace culture, focusing on areas such as trust, fairness, leadership, and development.

“We’re proud to have been, once again, certified as a Great Place To Work. A big thank you to our team for making this possible. Your passion and commitment to our products and customers make all the difference!” – Peopleware

Author: Hannah Swankie
Reviewed by: Rachael Trickey