Try one of these Pages

Something has gone wrong and the page you're looking for may have moved.

This question got us thinking: Does anyone have any tips for agents to handle multiple chat conversations effectively, b..

Sabio Group’s Salesforce CRM consultancy business, ‘makepositive’, has secured a multi-year contract with CityFibr..

Dave Samuel, CPO at Contexta360, discusses the importance of quality monitoring and how it is undergoing a transformatio..

Need to Make A MIS Report for A Call Center Within 24 Hours Need to make a Management Information Service (MIS) report u..

Looks at the most popular speech recognition applications for where voice recognition devices are used. Deals with spee..

Date: 07 May 2024, 12:00 p.m. PT Location: Virtual Register Now Today’s enterprise leaders are continuing to look at i..

When you get a new gadget, do you read the manual first? Or do you use it straight away and save reading it for later? L..

Here’s an alarming statistic: More than half (56%) of contact centre agents say they’d think about leaving their job..

With such a fast-paced sector and ever changing market, William Hill looked for a strategic partner that understood the ..

Contact centres play a pivotal role in any company’s customer experience, retention and acquisition strategies. Howeve..

Being Customer-Centric requires rewarding those that contribute to Customer-Centricity. It’s a simple concept, rea..

Everything to improve call centre management and training:- Acknowledge your staff Making management information availab..

The average computer screen of a call centre agent contains a range off different applications connected to a variety of..

Through the power of Genesys’ cloud, digital and AI technologies, organisations can realise Experience as a Servic..