Consultancy

Brainfood provides consultancy, master classes, whitepapers and webinars, keynote speaking and chairing for customer service leaders.

At Budd, our passion is “How do we stop doing dumb things to our customers and people?”. As consultants, we implement and host systematic, lean processes pioneered in great companies.

ContactBabel is the contact centre industry expert. If you have a question about how the industry works, or where it’s heading, the chances are we have the answer.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to help our customers recruit permanent and interim talent.

IPI powers over 4 million customer interactions every day. From our heritage delivering and supporting traditional contact centres, through to new innovations in AI, Chatbots and our own developed applications.

We ensure that your IVR creates the best first impression with expertly designed call flows and IVR scripts combined with professionally recorded IVR voice messages.

Lifesize has completely transformed the customer experience. Over a decade ago, we realised technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could.

Mpathy Plus provides services at both a strategic and operational level. We work in all areas of customer experience, customer service and contact centres and have the experience to make things happen!

An award-winning contact centre creative agency. Specialists in cost reduction and increased efficiency through creative audio, FAQ videos and channel-shift solutions.

Sensée is the UK’s only specialist provider of flexible homeworking services using fully employed advisors and managers.

Raising Standards in Customer Operations.