Budd Related Articles What Is a Knowledge Base? - With a Definition, Uses and Mistakes to Avoid 8 Tips for Reducing Repeat Contacts How to Write a Call Centre Business Plan 10 Knowledge Management Mistakes That You May Be Making (and 5 Fixes) 9,284 Filed under - Call Centre Directory, Consultancy, Peter Massey Budd’s focus is sharing: knowledge, access to information and experience. Peter’s focus is the practical meeting of AI and human psychology, the future learning from history. http://www.budd.uk.com/ Contact Name: Peter Massey, Managing Director Tel No: 07802 793 515 Contact email: peter.massey@budd.uk.com Profile: Peter Massey’s passion is “How do we stop doing dumb things to our customers and people?” The specific consulting methods Budd has used over the past 20 years are encapsulated in my colleagues’ books “The Best Service Is No Service” and its 2022 update “The Frictionless Organization”. Budd is happy to provide free guidance and advice on their use. Peter Massey co-founded the LimeBridge global alliance of customer experience experts, operating from 8 countries globally. He facilitates the invitation-only UK Chief Customer Officer Forum, now in its 17th year. Budd’s focus is sharing: knowledge, access to information and experience. Peter’s focus is the practical meeting of AI and human psychology, the future learning from history. Social Media LinkedIn Company Page: https://www.linkedin.com/in/petermasseybudd/ Address: Kent, UK Weblink: http://www.budd.uk.com/ Author: Jo Robinson Published On: 12th Jun 2010 - Last modified: 27th Nov 2023 Read more about - Call Centre Directory, Consultancy, Peter Massey Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter