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Call Centre Helper Directory - Events & Conferences

Raising Standards in Customer Operations.

NICE - Interactions 2018 advert

NICE Interactions 2018

Join NICE for their annual Interactions event featuring Sir Lenny Henry and a selection of industry experts!

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Don't do ANYTHING until you have done these 10 things!

Learn Why Customers Contact
Involve Agents in Strategy
Fix 3 Common Process Problems
Make Customer Feedback Visible
Train your Team Leaders Well
Stop the Obsession with Efficiency
Stop Firefighting - Start Planning
Write the Business Case
Give Agents the Right Tools
Create a Positive Culture

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Upcoming Events

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Interactions 2018

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Compliance in the Contact Centre

Diabolocom Sponsor the 2018 UK National Contact Centre Awards

ZaiLab Remodels Military Truck into a Brand Mascot

Latest Resources

White Paper: Why Choose MaaS for Your Contact Centre?

White Paper: Pitfalls to Look Out for and Avoid When Implementing AI in the Contact Centre

Aspect Software Announces New Omnichannel Chatbot Features

Genesys PureCloud Expands in Ireland

RT @NICE_CX: Interactions London 2018 is delighted to include @SVLBusiness as Exhibitors sponsor! We’re excited to join you at the industry…

- callcentrehelp (17 hours ago )

RT @westinteractive: If you're still not using a #chatbot, now is the time to start. Here are 6 reasons why. https://t.co/JKYgt9MfS4 https:…

- callcentrehelp (17 hours ago )

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