Enghouse Interactive Adds to Its Omnichannel Contact Centre Platform

128
Filed under - Archived Content

Bonjour! Hola! Ciao! No matter how you say it, Enghouse Interactive invites you to say HELLO to Contact Center: Enterprise (CCE) 9.1.

This is the newest addition of the Enghouse Interactive scalable, highly modular, omnichannel contact centre platform.

The system offers flexible deployment for on-premise, cloud, or hybrid environments.

Leading the pack for CCE 9.1 is TouchPoint, Enghouse Interactive’s visual, contextual interface designed for contact centre advisors.

Enghouse Interactive is proud to share that TouchPoint’s compelling interface empowers agents to be highly productive and efficient, while continually focusing on the customer.

After listening to input from agents and supervisors, Touchpoint now provides a unified user experience across multiple Enghouse Interactive flagship products, including CCE, Communications Center (CC), and Quality Management Suite (QMS).

“By integrating our TouchPoint interface with CCE 9.1, customers and partners that need the high scalability and reliability of CCE now have access to a modern, highly graphical, best-in-class user experience for their agents,”  said John Cray, VP of Product Management, Enghouse Interactive.

Since the Enghouse mission has always been to improve agent productivity and enhance customer interactions, CCE serves as a milestone achievement by delivering contact centre solutions that enhance customer engagement and loyalty.

As a company, Enghouse Interactive are proud to say CCE 9.1 now integrates with QMS 7.1 to offer administrators new capabilities such as text recording and analysis, as well as superior recording for Skype for Business and Cisco platform infrastructures.

Author: Guest Author

Published On: 31st Jan 2018 - Last modified: 10th Sep 2019
Read more about - Archived Content

Follow Us on LinkedIn