Recorded Webinar: 5 Steps to Streamlining Your IVR System

IVR, when designed well can be a useful facility within the contact centre. But all too often it can create a barrier to communication. In this webinar, we look at how to review and streamline the IVR and make it a real asset for the business. Thursday 19th March 2015

Panellists • Frank Sherlock - Genesys • Lode Vande Sande - Care4CC • Jonty Pearce – Call Centre Helper

Topics discussed • Customer Journey Mapping • Measuring abandoned calls in the IVR • Listening to calls moving through the IVR • Call screening • Adaptive IVR based on the caller’s number • Redesigning menu structures • The best voices to use • Top tips from the audience

Sponsored by Genesys. This webinar is held at 1.00pm UK time, 2pm in Paris, 3pm in South Africa and 9am in New York.