Recorded Webinar: 7 Clever Ways to Improve Customer Service Related Articles 10 Clever Ways to Improve Your Service Levels What Is Proactive Customer Service? With Examples Recorded Webinar: Proactive Customer Service - How to Do It Well Recorded Webinar: Clever Ideas for Managing Seasonal Peaks 1,384 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys In this webinar we look at how to make customer service much more proactive and improve overall customer satisfaction. Thursday 12th June 2014 We will also look at ways to vary communication styles and to move across multiple contact channels. Panellists • Mike Allen, FCR Practice Leader, Right First Time Contact Centre • Frank Sherlock, Business Director, Genesys • Jonty Pearce, Call Centre Helper Topics discussed • Anticipating customer problems before they happen • Keeping customer promises • Sending confirmations by email and SMS Text • Dealing with service outages • Proactive notifications • Customer service through outbound calling • Customer surveys and follow up actions • The optimal times to make a proactive contact • Top tips and questions from the audience Sponsored by Genesys. This webinar is held at 1.00pm UK time, 2pm in Paris and South Africa and 8am in New York. Topics Discussed Anticipating customer problems before they happen Keeping customer promises Sending confirmations by email and SMS Text Dealing with service outages Proactive notifications Customer service through outbound calling Customer surveys and follow up actions The optimal times to make a proactive contact Top tips and questions from the audience Panellists Mike Allen FCR Practice Leader – Right First Time Contact Centre Frank Sherlock Business Director – Genesys Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Jo Robinson Published On: 8th Jun 2014 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys Recommended Articles 10 Clever Ways to Improve Your Service Levels What Is Proactive Customer Service? With Examples Recorded Webinar: Proactive Customer Service - How to Do It Well Recorded Webinar: Clever Ideas for Managing Seasonal Peaks Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter