Webinar: What Does a Super-Agent Look Like?

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Webinar Date - Thursday 3rd September 2020 at 14:00pm UK time

Click here to register

Imagine having a contact centre full of high-performing super-agents. That would be great, wouldn't it?

But, there are too many things that get in your way, like attrition, budget restraints and recruitment difficulties, aren't there?

Well, not necessarily.

In this webinar we will share a realistic vision of what a super-agent might look like in your contact centre and suggest what you can do to bring that vision to life.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the panellists and other attendees. We run an interactive chat room in parallel with the webinar.


Garry Gormley- Headshot
Garry Gormley
FAB Solutions
Jason Griffin- Headshot
Jason Griffin
Five9 EMEA
Charlie Mitchell- Headshot
Charlie Mitchell
Call Centre Helper

Topics to be discussed

  • Our vision of a contact centre super-agent
  • The qualities of a modern-day super-agent
  • Coaching super-agent skills
  • Equipping a super-agent to boost performance
  • Creating a culture for super-agents to thrive
  • Top tips from the audience

Speaker Biographies

Garry Gormley | FAB Solutions

The contact centre specialist

Helping contact centres improve their bottom line and become more effective through process improvement, people capability and leadership development delivering an improved customer experience

Connect with Garry on Social Media: Linkedin

Jason Griffin | Five9 EMEA

Experienced Solutions Consultant with a demonstrated history of working in the computer software industry and customer contact industry. Skilled in Workforce Management, Contact Centers, Management, Customer Service, Customer Experience, Interactive Management, Cloud, SaaS and all things dialler and customer contact related

Connect with Jason on Social Media: Linkedin | Twitter

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This webinar is brought to you by Call Centre Helper and is sponsored by Five9.

You won't want to miss this exciting webinar.

Click here to register

This webinar is held at 14:00pm UK time, 15:00pm in Paris, 15:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.

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