Recorded Webinar: Improving Forecast Accuracy


6,541

Webinar on forecast accuracy.

It’s a tough job trying to match the level of staff with the volume of calls.  After all, the moment that a customer tries to contact you is dependent upon a wide variety of factors.

So how do you ensure that you can make contact centre forecasts as accurate as possible?

Agenda

  • 5 factors that affect forecast accuracy – Jonty Pearce, Call Centre Helper
  • Practical techniques to improve forecast accuracy – Maggie Klenke, The Call Center School
  • Forecasting functions to look for in WFM tools – Chris Dealy, InVision Software

Click here to download our Monthly Forecasting Excel Spreadsheet Template

  • Interactive Questions and Answers

Topics to be discussed

  • Calculating forecast accuracy
  • Dealing with the weather
  • Maildrops and marketing campaigns
  • Cycle forecasting
  • Identifying patterns
  • Regression analysis
  • Billing cycle forecasts
  • Factors outside of your control
  • Dealing with disasters
  • Key forecasting features in WFM Software

This webinar is provided by Call Centre Helper and is being sponsored by InVision Software.

Original Webinar date: May 2012

Author: Jo Robinson

Published On: 16th May 2012 - Last modified: 16th Apr 2021
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

Follow Us on LinkedIn

Recommended Articles

The Forecast Accuracy Formula
How to Calculate Forecast Accuracy
Bullseye dart arrow and line graph
10 Mistakes That Damage Your Forecast Accuracy
How to Forecast With Limited Data