Recorded Webinar: Making an Impact with your Voice Related Articles Voice Recognition Definition: What Does Voice and Non-Voice Process Mean in Business Process Outsourcing (BPO)? What Is Voice of the Employee and Why Does It Impact Your Call Centre Turnover? Recorded Webinar: Best Practices for Voice, Email and Webchat 4,954 Filed under - Recorded Call Centre and Customer Experience Webinars, Empowering Agents, Poly Webinar on making an impact with your voice. How your agents talk on the phone can have a massive impact on the quality of the service that you offer. Although contact centres invest huge amounts on technology and training, one aspect often overlooked is the impact that the human voice can make on the telephone call. Used well and it can build real rapport, used badly and it can result in poor customer service. From building empathy with callers, to increasing sales volumes, the voice can be used as a highly effective tool. Agenda Introduction – Jonty Pearce, Call Centre Helper Speech Impact – Tony Crawford, MD, Crawford Communications How to avoid vocal stress – Dr Diane Hazlett, Head of School of Communication, University of Ulster Acoustic Intelligence – Richard Kenny, EMEA Segment Manager, Plantronics Interactive Questions and Answers Topics discussed How to deal with voice stress Speech impact Communicating by phone Acoustic intelligence The impact of background noise This webinar is brought to you by Call Centre Helper and is sponsored by Plantronics. Original Webinar date: May 2012 Author: Jo Robinson Published On: 30th May 2012 - Last modified: 7th Apr 2021 Read more about - Recorded Call Centre and Customer Experience Webinars, Empowering Agents, Poly Recommended Articles Voice Recognition What Does Voice and Non-Voice Process Mean in Business Process Outsourcing (BPO)? What Is Voice of the Employee and Why Does It Impact Your Call Centre Turnover? Recorded Webinar: Best Practices for Voice, Email and Webchat Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter