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Articles - Empowering Agents

Explore our range of resources on empowering agents with tools, training, and autonomy to succeed in their roles.

Video Image: 3 Ways AI Can Empower Agents and Reduce Stress

3 Ways AI Can Empower Agents and Reduce Stress

How to practice PATIENCE on white card lying on notepad

How to Practice Patience in Customer Service

Superhero standing on top of world - empowerment concept

Are You Doing Enough to Empower Your Agents?

Empowerment concept with five people in nature at sunset

New Ways to Empower Agents in 2025

Leadership and team building concept with hands moving puzzle pieces with people

How to Prepare Agents for Their First Leadership Role

Person caught in a trap

Are You Falling Into These Customer Service Traps?

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas We Heard

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas

A person holding a sword and shield - fighting stress concept

Arm Your Agents in the Battle Against Stress

Video Image: The Truth About Agent Burnout

Four Ways to Reduce Agent Burnout and Attrition

Broken concrete bridge - broken process concept

Key Signs of Broken Processes (and How to Fix Them)

Think positive message on piece of paper

How to Help Your Agents Be More Positive

Employee Empowerment concept

What Is Employee Empowerment?

Single or multiskill balls merge like liquid wax drops

Should We Multi-Skill or Single Skill Our Advisors?

Close up hand holds paper card with text vocabulary.

The Definitive Guide to Improving Agents’ Customer Service Vocabulary

Gummy bears lined up and facing the same direction in a group

7 Drivers of Employee Engagement

A rear view picture of a person scratching their head looking at question marks

How to Deal With an Indecisive Customer

A picture of a person doing archery

Techniques to Improve Call Control Skills

A picture of hands possessively guarding a series of coloured pawns

Training Your Team to Take Ownership

confident team of superheroes striding towards their goal

16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents

A photo of blocks that say: "Build good habits"

Positive Habits for Your Contact Centre Team

A picture of an empowerment megaphone

What Does Employee Empowerment REALLY Mean?

A woman pushes her hands away from her, with a worried look on her face

Why Are Some Contact Centres Turning Away From Multiskilling Advisors?

7 Simple Strategies to Increase Staff Motivation In the Contact Centre

A photo of a futuristic-looking advisor

9 Ways That the Contact Centre Advisor Role Will Change in the Future

MiaRec QA and CSAT July webinar box

Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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