What Does Voice and Non-Voice Process Mean In BPO?


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What Does Voice and Non-Voice Process Mean In BPO?

What is voice and non-voice process in BPO?

Question asked by Abhinav

Voice and Non-Voice In BPO

Voice BPO

In Voice based BPO, agents make calls to the customers and sell product and services and troubleshoot the problems. Voice based BPO can be divided into two portions: inbound and outbound call centre.

Non Voice BPO

Whereas Non voice based BPO comprised of back office work, IT outsourcing, HR etc.

With thanks to Mark

Voice and Non-Voice

BPOs started the boom of IT in our country. the increase of initial IT field may be attributed to business method outsourcing in some sense. Over the years, BPO business has matured leaps and bounds. it’s currently a major contributor to our economy and provides a good vary of services.

BPOs may be front workplace outsourcing or back workplace outsourcing. Offshore corporations will rent a BPO in India for each non-voice and voice based mostly services.

There are two categories of BPO:

  1. Voice Process
  2. Non Voice Process

With thanks to Sapna

BPO Types

There are two types of Business Process Outsourcing (BPO):

1. Voice based BPO Processes require speaking directly to customers, for example on the phone, which could be a job in the form of a sales or support.

2. Non-voice based BPO Processes are typically jobs that do not require direct interaction or voice but rather leading with knowledge, these jobs may include computer work such as a payroll or analyst position. Hope this answer helps, please let me know if you have any other questions!

With thanks to Maureen

BPO Are Classified into Two Types

BPO are classified into two types:

Voice based BPOs: Voice process job involves phone calling with customers either inbound telemarketing or outbound telemarketing.

Non Voice BPOs : Non-voice process job involves work in computer & internet like email handling, chat support, messages etc.

With thanks to Thea

BPO Project

Non Voice Projects

Project Type : Online Project/ Offline Project

Simple Typing Work / Form Filling Work.

It Include Target And Quality Oriented Work.

With thanks to Meera

Published On: 12th Apr 2022 - Last modified: 25th May 2022
Read more about - Definitions


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